Reliable Virtual Assistant | Expert in Email, Chat Customer Support
Philippines
I am a dedicated Virtual Assistant and Customer Support Specialist with over 10 years of expanding email support, live chat, and inbound calls. I help businesses manage customer inquiries, billing and account concerns, organize records, and provide professional support that improves customers satisfaction. I am reliable, detail-oriented, and easy to work with. My goal is to help clients save time, keep their customers happy.
Iconnect Convergence Inc., full_time
Jan 2015 to Nov 2024
Provided email, chat, and phone support for billing, account, and serinquiries. - Maintained accurate CRM records and case documentation. - Resolved customer concernsfocus on satisfaction and retention. - Coordinated service requests and follow-ups to ensure timresolution.
Coreserve Management Inc, full_time
May 2012 to Dec 2014
Handled inbound calls for technical and billing support. - Scheduled1 installations and service appointments. - Documented customer interactions and case notes. - Achiefirst-contact resolution whenever possible.