Customer Service | Admin Support | Data Entry | Appointment Setting
Metro Manila
I’m a Customer Service Professional with over nine years of customer-facing experience and over one year of contact center experience. I’m also trained in Virtual Assistance and Administrative Support, and I’m looking for opportunities where I can help businesses stay organized and provide reliable day-to-day support. I can help with administrative tasks, data entry, email management, calendar management, appointment setting, customer support, internet research, file and document organization, and task management. I can also assist with scheduling meetings, updating information, organizing files, following up with customers or leads, and handling routine tasks that help save your time. I have experience using Salesforce and I’m familiar with Google Workspace, Google Drive, Google Calendar, Zoom, Trello, Microsoft Teams, and other productivity tools. I’m comfortable learning new software and following established processes and instructions. My goal is to provide accurate, organized, and dependable support so you can focus more on your clients and other important areas of your business. I’m a fast learner, detail-oriented, and willing to take on new tasks as I continue to grow as a Virtual Assistant.
Telus Digital Philippines, full_time
Jul 2025 to Present
• Handle customer inquiries and account concerns, identify issues, and provide accurate solutions. • Assist customers with account information, balances, payment due dates, and other account-related concerns. • Use Salesforce, Citrix Workspace, and internal systems to access, update, and document customer information. • Maintain accurate customer records while handling sensitive information with professionalism and confidentiality. • Communicate clearly with customers and provide reliable support while following company procedures.
M & H Food Corporation, full_time
Oct 2015 to Jul 2025
• Provided friendly and efficient customer service in a fast-paced environment. • Assisted customers with orders, requests, and concerns. • Maintained accuracy and quality while handling multiple tasks. • Worked closely with team members to ensure smooth daily operations. • Maintained a clean, organized, and customer-friendly work area.
Homeworld Shopping Corporation, full_time
Dec 2009 to May 2010
• Assisted customers in finding products that matched their needs and preferences. • Provided product information and answered customer questions clearly and professionally. • Helped promote products and encouraged customers to make informed purchasing decisions. • Maintained a welcoming and organized sales area. • Worked with team members to provide a positive customer experience and support daily sales activities.