Customer Service Representative / Quality Assurance Associate
Davao del Sur
Results-driven BSN graduate, dedicated and enthusiastic Customer Service Representative and Quality Assurance Associate with experience providing outstanding service and building positive client connections. Proven ability to manage documentation, conduct quality audits, and deliver accurate data entry in fast-paced environments. Adept at multi-tasking, following established protocols, and maintaining confidentiality.
Alorica, full_time
Oct 2023 to Mar 2026
• Handled high-volume customer inquiries via phone, chat, and email while ensuring accurate documentation. • Conducted quality audits and implemented corrective actions to improve compliance. • Facilitated training sessions to maintain service quality and team performance. • Maintained accurate records of customer concerns and resolutions. • Collaborated with cross-functional teams to improve processes.
iQor, contract
Mar 2018 to May 2018
• Handled customer inquiries, order processing, and issue resolution. • Maintained accurate documentation and call records.