Travel Expert Excutive | Customer Service Associate
Cavite
Customer-focused professional with over 13 years of experience supporting clients, resolving service requests, managing changes, and helping customers navigate booking platforms and complex processes. Experienced in chat, email, and phone-based support, escalations, quality monitoring, and clear customer communication. Known for staying organized, working accurately under pressure, and guiding customers toward practical solutions. Brings deep travel-industry expertise with skills that transfer well to general customer service and support roles.
Marchay, part_time
Sep 2023 to Jul 2026
Prepare tailored travel quotations and proposals for VIP clients, clearly explaining hotel rates, benefits, amenities, and policies. Coordinate with luxury travel advisors and hotel partners to respond to requests and support a smooth client experience.
Hopper, full_time
Jan 2021 to Sep 2023
Handled customer requests for ticket exchanges, cancellations, and schedule changes with a focus on accuracy and timely resolution.
Corporate Travel Consultant, full_time
Aug 2019 to Jan 2021
Monitored travel and safety updates and communicated relevant changes to travelers when disruptions could affect their plans.
EXL, full_time
Jan 2013 to Aug 2019
Supported business travelers with international itineraries, post-booking changes, cancellations, and disruption-related requests. I worked on quality and escalation functions, checking booking accuracy and process compliance and helping resolve complex cases.