Appointment Setter/Customer Service/Virtual Assistant
Benguet
i, my name is Maribel Bautista. I’m a reliable, adaptable, and customer-focused professional with over 10 years of experience in customer service, BPO, sales, lead generation, and appointment setting. I’m a quick learner, communicate clearly, and enjoy helping customers resolve their concerns. I worked as a Customer Service Agent with Sitel, supporting DirecTV and AT&T customers, and later with Concentrix, handling eBay customer service. My responsibilities included assisting with account concerns, payments, deliveries, website navigation, basic troubleshooting, and resolving customer issues. I also have experience providing email and chat support through HelpScout. have extensive experience working with U.S. customers. My BPO roles involved supporting U.S.-based customers for DirecTV, AT&T, and eBay. I also have experience with U.S.-focused outbound sales and appointment-setting campaigns involving solar, home security, web design, and moving and storage services. I am available for a full-time position and can start immediately. I’m flexible with U.S. working hours and willing to adjust my schedule according to the needs of the role. My experience includes: Customer Service Agent – Sitel: DirecTV/AT&T Customer Service Agent – Concentrix: eBay Outbound Sales Development Virtual Assistant: Cold calling, lead generation, and customer inquiries Appointment Setter: Solar, flower, and moving/storage industries Virtual Assistant: HelpScout email and chat support Appointment Setter – Flex Moving and Storage: Outbound calling, lead follow-up, and appointment setting Overall, I bring strong communication, customer service, sales, follow-up, and problem-solving skills, and I’m comfortable learning new systems and processes.
Flex Moving and Storage , full_time
May 2026 to Sep 2026
• Made outbound calls to prospective customers regarding moving and storage services. • Qualified leads by identifying moving needs, locations, preferred dates, and service requirements. • Scheduled appointments and consultations for qualified prospects with the sales team. • Followed up with leads to confirm appointments and support strong appointment show rates. • Answered customer questions professionally and provided accurate service information
ZippyApp, full_time
Nov 2024 to Mar 2026
Cold called potential clients to generate qualified leads. • Responded to customer inquiries via email through the Help Center.
eBay /Concentrix, full_time
Apr 2021 to Jan 2023
Handled inbound customer service calls for eBay. • Assisted with account inquiries, payments, deliveries, and dispute resolution. • Provided chat support and mediation services
Directv/Sitel, full_time
Apr 2018 to Oct 2020
• Assisted DIRECTV/AT&T; customers with billing inquiries, technical support, and account setup
eBay/Convergys, full_time
May 2013 to Jun 2015
Provided customer service for eBay, including sales, general inquiries, and customer support related to the e-commerce platform.
Alied Web Design, full_time
Aug 2010 to May 2013
Worked as an Appointment Setter for U.S. clients. • Handled home security, webinar appointments, web sales, and lead generation