Maria U.

Administrative Virtual Assistant/CSR

Surigao del Sur

Overview

When I was working as a customer service representative, I handled sales, bills, scheduling and technical support. Became subject matter expert as well, assisting team mates and taking escalated phone calls. Then as a Administrative Virtual Assistant, I served as the main point of contact between homeowners and vendors. I handled various responsibility such as email management, maintenance coordination, appointment setting and customer support.

Skills and Tools

• Email Management
• Task Management
• Calendar Management
• Client Communication
• Appointment Booking
• Calendly
• Asana
• Adobe Acrobat
• Google Workspace
• Microsoft Office
• Clockify
• Scheduling
• Slack

Work History

• Administrative Virtual Assistant

  Virtudesk, freelance

  Nov 2023 to Jan 2026

  I served as the main point of contact between homeowners and vendors. I handled various responsibility such as email management, maintenance coordination, appointment setting and customer support.

• Customer Service Representative

  Startek, full_time

  Oct 2021 to Oct 2023

  I handled sales, bills, scheduling and technical support. Became subject matter expert assisting team mates and taking escalated phone calls.