Virtual Assistant/Inbound/Outbound Customer Service Agent
Batangas, Batangas City, PH
I bring a well-rounded background in virtual assistance, telemarketing, customer service, and collections, with hands-on experience supporting businesses in fast-paced and target-driven environments. My core skills include administrative support, data entry, CRM management, bookkeeping, email and calendar management, social media support, outbound calling, and customer engagement. I am highly skilled in communication, negotiation, problem-solving, and attention to detail, which allows me to manage tasks accurately while maintaining a high level of professionalism. What sets me apart is my ability to balance efficiency with empathy. Having worked extensively with financial and retail accounts, I understand how to handle sensitive conversations, build trust with clients and customers, and resolve concerns effectively. I am organized, proactive, and dependable, and I can work independently with minimal supervision while meeting deadlines and performance goals. I take pride in being detail-oriented and consistent, ensuring that records are accurate, communications are timely, and processes are followed correctly. The value I bring to clients is reliable, results-driven support that improves daily operations and customer satisfaction. I help streamline workflows, manage important administrative and financial tasks, maintain clean and updated systems, and provide professional customer interactions that reflect positively on the business. By taking ownership of my responsibilities and delivering quality work, I allow clients to focus on growth and strategy, confident that their operations are being handled with care, efficiency, and integrity.
Double M Philippines, full_time
Feb 2026 to Jul 2026
Coordinate project activities and monitor timelines and deliverables. Communicate with clients, partners, and stakeholders to ensure smooth project execution. Schedule meetings, prepare agendas, and document meeting minutes. Conduct market research and identify potential business partners. Perform lead generation and business development outreach. Prepare project reports, presentations, and status updates. Maintain project documentation, databases, and CRM records. Track project progress and follow up on action items. Support event planning, trade missions, and business matching activities. Collaborate with cross-functional teams to achieve project objectives. Ensure effective communication and timely completion of assigned tasks.
JVA Services, contract
Jun 2025 to Jan 2026
Manage calendars, appointments, and email correspondence. Coordinate meetings, travel arrangements, and follow-up communications. Provide administrative support, including document preparation, data entry, and file management. Conduct internet and market research to support business initiatives. Generate and qualify leads using online research and CRM tools. Maintain and update CRM databases and client records. Prepare reports, presentations, and spreadsheets. Manage social media accounts by scheduling posts, monitoring engagement, and creating content. Respond to customer inquiries and provide excellent client support. Coordinate projects, track deadlines, and ensure timely completion of tasks. Assist with bookkeeping, invoice preparation, and expense tracking. Collaborate with internal teams and external stakeholders to support daily operations.
Uilink Data Processing Services, contract
May 2025 to Jun 2025
Conduct outbound calls to prospective and existing customers to promote products and services. Generate qualified leads and identify sales opportunities. Schedule appointments and product demonstrations for the sales team. Build and maintain positive relationships with customers through professional communication. Explain product features, benefits, and pricing to prospective clients. Qualify prospects by assessing their needs and purchasing potential. Maintain accurate customer records and update CRM systems. Follow up on leads, inquiries, and previous customer interactions. Meet daily, weekly, and monthly call, lead generation, and sales targets. Handle customer objections professionally and provide appropriate solutions. Collaborate with sales and marketing teams to improve outreach campaigns. Prepare call reports and provide feedback on customer trends and market insights.
Alorica, full_time
Sep 2024 to Mar 2025
Deliver exceptional customer service through phone, email, chat, and other communication channels. Respond promptly to customer inquiries, concerns, and service requests. Resolve customer issues efficiently while maintaining a positive customer experience. Process orders, returns, refunds, exchanges, and account updates accurately. Provide product and service information to help customers make informed decisions. Document customer interactions and maintain accurate records in CRM systems. Escalate complex issues to the appropriate departments when necessary. Follow company policies and service standards to ensure quality support. Collaborate with internal teams to resolve customer concerns and improve service delivery. Meet key performance indicators (KPIs) such as customer satisfaction, response time, and quality assurance metrics. Identify customer needs and recommend appropriate products or solutions. Continuously stay updated on company products, services, and processes.
HC Consumer Finance Inc., full_time
Feb 2019 to Sep 2024
Deliver exceptional customer service through phone, email, chat, and other communication channels. Respond promptly to customer inquiries, concerns, and service requests. Resolve customer issues efficiently while maintaining a positive customer experience. Process orders, returns, refunds, exchanges, and account updates accurately. Provide product and service information to help customers make informed decisions. Document customer interactions and maintain accurate records in CRM systems. Escalate complex issues to the appropriate departments when necessary. Follow company policies and service standards to ensure quality support. Collaborate with internal teams to resolve customer concerns and improve service delivery. Meet key performance indicators (KPIs) such as customer satisfaction, response time, and quality assurance metrics. Identify customer needs and recommend appropriate products or solutions. Continuously stay updated on company products, services, and processes.