General Virtual Assistant | IT Operations
Philippines
Detail-oriented IT and Administrative Professional with over 10 years of experience in IT operations, documentation, system support, administrative coordination, and process improvement. Strong background in cybersecurity awareness, IT auditing support, compliance documentation, and quality management standards (ISO 27001 & ISO 9001). Experienced in supporting business operations through technical documentation, system administration, data management, and workflow optimization. Highly organized, security-conscious, and skilled in maintaining accurate records and structured processes. CORE TECHNICAL COMPETENCIES IT Operations & Administration • Windows 10/11 Administration • Microsoft 365 & Google Workspace Administration • User Access Management & Account Provisioning • System Documentation & SOP Creation • Remote Technical Support Cybersecurity & Compliance • Cybersecurity Awareness & Risk Management • IT Security Best Practices • Access Control & Data Protection • Security Documentation & Process Compliance • IT Audit Support Activities • ISO 27001 Information Security Awareness • ISO 9001 Quality Management Process Support Administrative & Operational Support • Executive & Administrative Assistance • Calendar & Appointment Management • Documentation & Transcription • Data Entry & Data Integrity • CRM & System Records Management • Process & Workflow Coordination
CLIMBS Life and General Insurance Cooperative, contract
Aug 2023 to Feb 2026
• Developed and maintained technical documentation, SOPs, and system process guides. • Supported IT governance, compliance documentation, and internal process improvements. • Assisted in aligning workflows with quality and security standards. • Coordinated with departments to ensure accurate system usage and process compliance. • Supported auditing requirements through structured documentation and data validation. Key Exposure: IT documentation • Compliance support • Process auditing • Security awareness
PLDT Inc., contract
Jun 2021 to Jun 2023
• Provided technical and customer support through phone, chat, and email. • Managed CRM documentation and secure handling of customer information. • Resolved system and account-related issues while maintaining service standards.
Makati Development Corporation, contract
Feb 2017 to Nov 2021
• Managed IT infrastructure, user access, and device configuration. • Supported onboarding/offboarding and access control processes. • Maintained IT asset records, system documentation, and preventive maintenance. • Assisted in ensuring compliance with company IT policies and standards. Key Exposure: System administration • Access control • IT documentation • Security practices
Azpired Inc. (BPO Company), contract
Mar 2016 to Sep 2017
• Provided technical support and troubleshooting for users. • Managed service requests, documentation, and system setup.
Phiire Corporation, full_time
Sep 2014 to Nov 2015
• Conducted Broker Price Opinion (BPO) data research and validation. • Managed large datasets with high accuracy and data integrity. • Prepared structured reports for real estate operations.