Proactive Executive VA | CRM, Client Support & Operations
Batangas, Tanauan, Philippines
I’m an Executive Virtual Assistant and Operations Coordinator with over four years of remote experience supporting U.S.-based businesses and entrepreneurs. I help business owners stay organized by managing calendars, inboxes, client communication, CRM records, reports, spreadsheets, appointments, follow-ups, documents, and recurring administrative workflows. I’m comfortable handling sensitive information, communicating with customers by phone, email, and SMS, and coordinating multiple priorities without constant supervision. My approach is proactive and detail-oriented. I track outstanding items, identify discrepancies, solve routine problems independently, and keep responsibilities moving until they are fully completed. I also use AI and digital tools to simplify processes and improve productivity.
Brooks & Brooks Insurance Agency, Co (U.S. Based Agent/Broker), full_time
Jun 2026 to Present
• Managed client communications via phone, email, and SMS while providing professional customer support and timely follow-ups. • Maintained and updated client records in GoHighLevel (GHL) and other CRM systems, ensuring accurate documentation and efficient workflow management. • Coordinated calendars, scheduled appointments, prepared reports, and maintained trackers using Google Workspace (Sheets, Docs, Drive, and Calendar) • Assisted with administrative operations, social media scheduling, and short-form video editing while ensuring HIPAA compliance when handling confidential client information.
SKO Compounds (U.S. Based Company), freelance
May 2026 to Jun 2026
• Provided customer support via email, chat, and phone, resolving order and account inquiries. • Managed shipment tracking and delivery issues through USPS and FedEx. • Updated customer records and processed order requests using Kentro and Lovable. • Collaborated with internal teams to resolve customer concerns and support daily operations.
Yasuko Kawamura (U.S.-Based Wellness YouTuber & Entrepreneur), part_time
Mar 2026 to Aug 2026
• Managed content calendars and scheduled posts across multiple social media platforms. • Designed marketing materials, social media graphics, and YouTube thumbnails using Canva. • Repurposed long-form content into short-form videos for Instagram Reels, TikTok, and other platforms. • Monitored community engagement and assisted with content planning and administrative tasks.
Perfect It Present It, LLC (U.S.-Based Insurance Medicare Agent/Broker), full_time
Jan 2026 to Aug 2026
• Managed executive calendars, appointments, emails, and client communications. • Maintained CRM records, reports, and business documentation with high accuracy. • Conducted outbound client follow-ups and appointment confirmations. • Coordinated with partners and organized daily administrative workflows.
Sarap Magbiyahe Travel and Tours (SMB Travel), internship
Jul 2025 to Aug 2026
• Assisted clients with travel inquiries, bookings, and customer support. • Coordinated with suppliers and partners to ensure smooth travel arrangements. • Supported marketing campaigns through email, SMS, and market research. • Provided administrative assistance for day-to-day operations.
Education Consultants Canada, Inc. (ECC Hive), internship
Mar 2025 to May 2025
• Conducted lead generation through cold calling, email outreach, and follow-up communications. • Assisted with recruitment coordination and maintained CRM accuracy. • Supported email marketing campaigns and contact database management. • Performed administrative tasks for client communication and project coordination.
Azzurri Sports Club, Inc., full_time
Nov 2022 to Dec 2025
• Managed Facebook and Instagram accounts, including scheduling and community management. • Created graphics, captions, and promotional materials using Canva and Meta Business Suite. • Coordinated marketing campaigns and organizational announcements. • Monitored engagement metrics to improve audience growth and brand visibility.
DBella Beauty and Wellness Products Trading, part_time
Oct 2022 to Apr 2024
• Provided executive support through calendar management, email handling, and meeting coordination. • Maintained company records, internal communications, and administrative documentation. • Assisted with customer inquiries, marketing campaigns, and business operations. • Collected customer feedback to support process improvements.
Casa Fheinan Resort, part_time
Mar 2022 to Feb 2026
• Managed guest reservations, inquiries, confirmations, and booking schedules. • Coordinated check-ins, check-outs, payment tracking, and reservation records. • Resolved guest concerns while delivering excellent customer service. • Managed social media inquiries and promoted property availability.