Sophia G.

Customer Service Representative | Social Media Manager

Pampanga

Overview

HI! I am Sophia, a results-driven professional with experience in customer service. Skilled in communication, audience engagement, and delivering exceptional support. Adaptable, solution-oriented, and committed to building strong client relationships and driving growth.

Skills and Tools

• Customer Support
• Email Support
• Phone Support
• Chat Support
• Technical Support
• Customer Success
• Customer Onboarding
• Complaint Resolution
• Call Center Operations
• Client Communication

Work History

• Sales Advocate/Customer Service Representative

  Concentrix, full_time

  Aug 2023 to Feb 2026

  Assisted customers by resolving inquiries via phone, email, and chat while maintaining high satisfaction through clear communication, effective problem-solving, and accurate account and documentation handling.

• Customer Service Representative

  Sutherland, full_time

  Jun 2020 to Jul 2023

  Handles inquiries across multiple channels, resolves issues efficiently, provides accurate information, manages records and transactions, and builds strong customer relationships while ensuring high satisfaction.

• Social Media Manager

  House of Kalli, full_time

  Mar 2018 to May 2020

  Managed and scheduled social media content, engaged with followers through comments and messages, and created compelling posts and captions to boost engagement.