Customer Support Specialist | Administrative Support
Cebu, Cebu City, Philippines
I’m a detail-oriented and reliable professional with experience in BPO customer support and six years of freelance makeup artistry. My background has helped me develop strong communication, problem-solving, time management, and client relationship skills. Through my customer service experience, I’ve learned how to understand customer concerns, provide accurate assistance, handle inquiries professionally, and maintain a positive customer experience. As a freelance makeup artist, I’ve also gained hands-on experience managing bookings, coordinating with clients, organizing schedules, and ensuring client satisfaction. I’m adaptable, eager to learn, and committed to delivering quality work. I value clear communication, organization, and attention to detail, and I take pride in being someone clients can rely on. I’m ready to bring these strengths to a virtual assistant or customer support role and help businesses provide excellent service while keeping their daily operations organized and efficient.
Concentrix, Cebu, full_time
Jun 2026 to Oct 2026
Provided customer support for a financial services account, assisting customers through written communication and chat-based interactions. Handled customer inquiries, communicated information clearly and professionally, followed established procedures, and maintained accuracy when managing customer concerns. Developed strong written communication, problem-solving, attention to detail, time management, and adaptability in a fast-paced BPO environment. These skills are transferable to virtual assistance, administrative support, email management, and other customer service roles.