I treat every customer interaction as an opportunity to build trust.
Philippines
I bring hands-on experience in providing professional, customer-focused support that strengthens brand reputation and improves customer satisfaction. I have worked with diverse clients, handling inquiries, resolving complaints, processing orders, and providing clear communication across email, chat, and social media platforms.
Narayanee Corporation, contract
Feb 2025 to Feb 2026
*Responsibilities Process customer purchases accurately and efficiently Handle cash, credit/debit card, and digital payments Issue receipts, refunds, and exchanges Count money in cash drawers at the beginning and end of shifts Maintain cleanliness and organization at the checkout area Answer customer inquiries and provide assistance Balance cash register and report discrepancies Promote store products, discounts, or loyalty programs Work closely with team members to ensure smooth operations. *Achievement Balanced cash drawer with zero shortages Served 100+ customers daily while maintaining excellent service Recognized for friendly and efficient customer service Increased upselling of promotional items Reduced checkout waiting time during peak hours Received positive feedback from customers and supervisors.
Frendz Hostel, full_time
Nov 2019 to Aug 2024
*Responsibilities Greet and welcome guests in a professional and friendly manner Handle check-in and check-out procedures Answer phone calls, emails, and inquiries Manage reservations and room assignments Handle guest complaints and provide quick resolutions Process payments and issue receipts Maintain accurate guest records Coordinate with housekeeping and maintenance teams Ensure the front desk area is clean and organized Provide information about services, facilities, and local attractions *Achievements Improved guest satisfaction ratings through excellent service Resolved customer complaints efficiently with minimal escalation Maintained 95–100% accuracy in billing and reservations Recognized for outstanding customer service Handled high call volume while maintaining professionalism Helped increase repeat bookings through positive guest experience Reduced check-in waiting time by improving workflow