Experienced Virtual Assistant | Driving Efficiency Growth
Metro Manila, Manila, Philippines
Hi, I’m JL, an experienced Executive Virtual Assistant with 11+ years of professional experience, including 4+ years supporting international businesses remotely. I specialize in lead generation, appointment setting, CRM management, customer follow-ups, calendar management, and business operations. I’m proactive, detail-oriented, tech-savvy, and confident working independently. What sets me apart is my ability to quickly learn new systems, solve problems, and take ownership of tasks to help clients stay organized and focused on growth.
Fit Body Boot Camp, full_time
Nov 2022 to Jul 2026
Managed lead generation and follow-up activities through GoHighLevel and Fit Pro Tracker, ensuring timely communication with prospective and existing members. Coordinated appointment scheduling, member retention, CRM updates, billing support, and daily administrative tasks to maintain smooth business operations. Supported marketing activities including email and SMS campaigns, social media management, and lead engagement while consistently meeting performance targets and deadlines.
Wells Fargo, full_time
Oct 2021 to Nov 2022
Assisted customers with auto loan inquiries, account information, payment concerns, and financing-related requests while maintaining professionalism and accuracy. Reviewed customer accounts and financial information to provide appropriate assistance and resolve concerns efficiently. Maintained compliance with company procedures while handling sensitive financial information and delivering quality customer service.
Sykes, full_time
Sep 2020 to Jul 2021
Provided technical support to Australian users by troubleshooting system, software, access, and technical issues through established support procedures. Diagnosed and resolved technical concerns while clearly communicating solutions to users with varying levels of technical knowledge. Documented support requests, followed escalation procedures, and ensured issues were properly tracked through resolution.
Accenture, full_time
Sep 2019 to Sep 2020
Managed customer accounts with outstanding balances, assisting customers with payment arrangements and resolving billing-related concerns. Contacted customers regarding overdue accounts while maintaining professionalism, empathy, and compliance with established collection procedures. Reviewed account information, processed payments, and provided appropriate solutions to help resolve outstanding balances while maintaining a positive customer experience.
Google, full_time
Aug 2018 to Aug 2019
Provided technical support to customers by troubleshooting Google Nest devices, connectivity issues, account concerns, and product-related problems. Guided customers through step-by-step troubleshooting while maintaining clear and professional communication throughout each interaction. Investigated technical issues, documented customer concerns, and escalated complex cases when additional assistance was required.
Sitel, full_time
Nov 2015 to Aug 2018
Assisted U.S. customers with telecommunications-related concerns, including account inquiries, billing issues, service requests, and technical support. Researched customer accounts, identified appropriate solutions, and handled concerns efficiently while maintaining a positive customer experience. Managed high-volume customer interactions while meeting quality, productivity, and customer service expectations in a fast-paced environment.