Customer Service Sales Specialist | Graphic Design | OF Chatter QA
Davao del Norte
Hi, I’m Rey Mark, a customer service, sales, and online support professional with experience in customer retention, creator support, and quality assurance. I’ve worked with VXI Global Solutions, Choice Home Warranty, and FansHub, where I handled customer conversations, sales opportunities, PPV content, chat audits, performance reports, and compliance. What sets me apart is my ability to adapt quickly and communicate well with different types of people. I’m detail-oriented, comfortable learning new tools and workflows, and I take feedback seriously. I may not have extensive experience in every type of role, but I’m reliable, willing to learn, and focused on delivering quality work.
Choice Home Warranty, full_time
Apr 2024 to Jun 2025
Handled customer inquiries regarding warranty policies, claims, coverage, and service requests. Assisted customers throughout the claims process while providing clear information, timely updates, and efficient resolutions within an 8-minute AHT target.
VXI Global Solution, full_time
Oct 2022 to Mar 2024
Handled AT&T Mobility retention accounts by assisting customers with cancellations, plan changes, and service concerns. Used active listening, probing, and objection handling to understand customer needs, resolve concerns, and provide suitable retention solutions while meeting performance targets.