Business Operations Virtual Assistant
Southern Leyte, Maasin, Philippines
I am a Business Operations Virtual Assistant with over 15 years of experience in customer service, executive support, and business operations. I specialize in managing calendars, emails, CRM systems, client communication, appointment setting, scheduling, and administrative tasks. I am proactive, detail-oriented, and committed to helping businesses stay organized and operate efficiently. I enjoy supporting business owners by creating organized systems, maintaining strong client relationships, and ensuring day-to-day operations run smoothly. I'm always eager to learn new tools and contribute to a team's long-term success.
Becoming Irresistible, full_time
Sep 2024 to May 2026
I managed outbound outreach, qualified leads, scheduled appointments, and maintained accurate CRM records using GoHighLevel. I handled email communication, followed up with prospects, updated customer information, and supported daily administrative operations. I worked closely with the team to ensure timely follow-ups and provide excellent customer service.
Department of Education (DepEd), full_time
Jul 2016 to Apr 2024
Provided administrative support by preparing documents, maintaining records, organizing files, coordinating schedules, and assisting with daily office operations. Managed data entry, responded to inquiries, and supported staff with administrative tasks while ensuring accuracy and confidentiality.
Teleperformance Philippines, full_time
Oct 2009 to Feb 2015
Provided customer support by handling inbound calls, resolving billing and account inquiries, processing customer requests, and maintaining accurate records. Delivered professional service while meeting quality and performance metrics. Developed strong communication, problem-solving, and multitasking skills in a fast-paced environment.