Virtual Assistant Property Manager Specialized as Executive Assistant
Benguet
As a dedicated virtual assistant with over five years of experience in customer support, technical support, hospitality, and property management. I specialize in delivering exceptional customer experiences through phone, email, chat, and SMS while ensuring issues are resolved efficiently and professionally. My background includes managing reservations, guest communications, maintenance coordination, and technical troubleshooting. I'm experienced with tools such as HubSpot, TrackPMS, Breezeway, Airbnb, VRBO, Booking.com, Slack, Google Workspace, and various remote collaboration platforms. I adapt quickly to new systems and enjoy helping customers navigate both technical and operational challenges. What sets me apart is my ability to combine strong communication skills with a solution-oriented mindset. Whether I'm assisting customers, troubleshooting software issues, or coordinating with cross-functional teams, I remain calm under pressure, pay close attention to detail, and take ownership of every task until it's resolved. I'm committed to providing reliable, high-quality support and helping businesses improve customer satisfaction while achieving their goals. I look forward to contributing to your team's success.
Rocket Station, full_time
Oct 2025 to Jun 2026
Held the position for 8 months Assisted customers via text messages and resolved inquiries. Maintained accurate customer records and documentation. Met appointment scheduling and response performance targets.
Rocket Station, full_time
Jul 2025 to Sep 2025
Served as a reservation specialist in the property management industry for 2 months Managed guest communication across multiple platforms, including email, Airbnb, and Vrbo, providing detailed property information, quotes, and check-in instructions Oversaw online reputation by promptly responding to guest reviews and reviewing guests on Airbnb and Vrbo Maintained and updated the company's website to reflect current events and property information Logged and tracked maintenance issues using
Rocket Station, full_time
Mar 2025 to Jun 2025
Held the position for 3 months Provided comprehensive support to checked-in guests via inbound and outbound calls and text message inquiries Managed guest access by remotely opening door locks Facilitated the timely resolution of guest unit issues by creating and dispatching service tickets to the onsite team Liaised with vendors to address urgent requests efficiently
IHG Hotels and Resorts, full_time
Jun 2021 to Aug 2024
Gained valuable experience and skills as a reservations sales specialist for 3 years and 2 months in the hospitality industry Handled hotel reservations and guest inquiries for a smooth booking experience Kept booking and guest information accurate and up-todate Addressed and resolved guest issues and concerns Improved the reservation process to make it more efficient