Customer & Administrative Support | Scheduling & Coordination
Cavite, Bacoor, Philippines
I have experience in administrative support, customer service , outbound calls and coordination in a healthcare/therapy setting. I handled incoming referrals and appointment requests, including cases endorsed by developmental paediatricians, where I gathered information, assessed needs, and coordinated scheduling and communication with families and providers. I am highly organized, detail-oriented, and experienced in managing structured workflows involving screening, documentation, and follow-ups. I also use AI tools such as ChatGPT to improve efficiency in daily work—creating templates, summarizing information, drafting messages, and organizing tracking systems for clearer communication and faster execution. Let’s connect.
Jollibee Foods Corporation , full_time
Mar 2022 to Mar 2024
• Maintained accurate documentation and coordinated daily workflow in a high-volume operationsenvironment • Handled cash accuracy, inventory tracking, and production control to support store operations
Parent-Kid Connection Therapy Center Co. , full_time
Nov 2017 to Aug 2021
• Orchestrated seamless scheduling for 100+ weekly appointments, enhancing operational efficiency within the therapy center .•Facilitated client communication, fostering robust professional relationships and improved client retention rates by 15%. • Streamlined document organization and retrieval processes, reducing access time by 25%. • Accurately tracked and reconciled client payments, maintaining financial accuracy and boosting revenue management efficiency by 10%.
Dynamic Outsource Solutions 1, Inc. (dos 1), full_time
Jun 2014 to Jan 2017
• Delivered customer support for telecommunication accounts via 100+ monthly inbound and outbound calls, ensuring prompt resolution of billing and service inquiries. • Enhanced customer satisfaction by 15% through efficient management of billing concerns and account coordination. • Maintained a CRM system with 95% accuracy, supporting seamless client information updates. • Facilitated telecollections with a respectful approach, resulting in improved follow-up success rates.