General Virtual Assistant | Booking and Customer Support
Cavite
I have 7+ years of experience in customer service, appointment setting, and virtual assistance, handling inbound and outbound calls, booking management, and patient/customer support remotely. In my previous role as a Booking Manager for a US-based rentals company, I managed 100+ reservations per week, handled customer inquiries via phone, chat, and email, and followed up on pending bookings to convert them into confirmed appointments — skills directly transferable to dental appointment setting and patient reactivation. What I can bring to your client: _ Appointment Setting & Outbound Calling: Experienced in making outbound follow-up calls, handling objections professionally, and converting inquiries into booked appointments while maintaining a friendly and empathetic tone. _ Customer Service: Strong background in providing excellent customer/patient care, explaining policies clearly, and ensuring a positive experience that builds trust.