Executive Support & Operations Virtual Assistant
Metro Manila, Quezon City, Philippines
I’m an Executive Assistant and Operations Support Specialist with 5+ years of experience supporting businesses, clients, and teams across tax, construction, and service-based industries. I help keep day-to-day operations organized by managing administrative tasks, coordinating projects, communicating with clients, maintaining documents, and making sure important tasks don’t fall through the cracks. My experience includes executive support, calendar and email management, project coordination, contract administration, CRM management, customer support, research, reporting, data entry, and process improvement. As a Support Team Lead, I handled 50+ client inquiries weekly, resolved technical issues, and helped train more than 300 tax preparers on software workflows and troubleshooting. I also have experience coordinating multiple construction projects, working with clients, subcontractors, and suppliers, and managing documentation and approvals throughout the project lifecycle. I’m comfortable working independently, learning new systems, and using technology and AI tools to make repetitive tasks more efficient. My goal is simple: keep things organized, solve problems, and make your workload a little easier.
Tax Box Pro, full_time
Jul 2023 to Jun 2026
● Managed 50+ client inquiries weekly regarding tax preparation software, maintaining high customer satisfaction and timely resolution ● Resolved technical issues related to e-filing, payments, and software navigation, reducing escalation rates and improving user experience. ● Guided and trained over 300+ tax preparers on software workflows, tax entry processes, and troubleshooting, improving onboarding efficiency and user confidence during peak filing seasons.
CMIX Projects, part_time
May 2023 to Dec 2023
● Served as the primary point of contact between clients, subcontractors, and suppliers, facilitating communication and helping keep projects on schedule. ● Managed contract documentation and approvals throughout the project lifecycle, maintaining 100% document organization and accessibility. ● Oversaw contract preparation, review, and administration for multiple construction projects simultaneously, ensuring compliance and project continuity.
Freelance, freelance
Feb 2021 to May 2023
● Provided end-to-end virtual administrative support, including calendar management, email correspondence, document organization, and social media coordination. ● Supported social media operations by scheduling posts, organizing content assets, and coordinating publication calendars. ● Conducted online research, compiled reports, and summarized findings to support business planning and decision-making. ● Identified opportunities to improve administrative processes and implemented more efficient systems for recurring tasks.
Concentrix, contract
Jun 2019 to Dec 2020
● Assisted customers with billing, service, and technical concerns, handling 60+ interactions daily while meeting performance metrics. ● Supported team members with complex customer issues, contributing to improved first-contact resolution rates. ● Trained and mentored new team members on customer service procedures and best practices.
Concentrix, contract
Oct 2018 to Jun 2019
● Troubleshoot device software, hardware, and connectivity issues, providing effective solutions during first contact whenever possible. ● Processed billing inquiries, payments, refunds, and account adjustments accurately and efficiently
Freelance, freelance
Jan 2018 to Jun 2018
● Produced both verbatim and non-verbatim transcripts, maintaining dialogue accuracy and proper subtitle timing. ● Transcribed complete content for movies, TV series, and documentary films, including behind-the-scenes footage and additional scenes, with no cuts or omissions.