Virtual Assistant | Email Support CRM Management
Cebu
Experienced Virtual Assistant and former Senior Email Support Specialist dedicated to helping busy professionals and teams scale their business operations efficiently. What I Bring to Your Team: Inbox & Task Management: Expert in inbox zero strategies, clear escalation paths, and rapid email turnarounds. Calendar management and scheduling Technical Proficiency: Skilled in Google Suite, Microsoft Office, Xero, Salesforce/CRM platforms, and AI workflows. Problem-Solving & Accuracy: Strong background in dispute resolution, benefits support, and detailed administrative tracking. I pride myself on clear communication, proactive time management, and taking administrative tasks off your plate so you can focus on core business growth.
emapta, full_time
Aug 2025 to Jul 2026
Workflow & Volume Management: Streamline high-volume communications by managing 500–1,000+ daily emails, ensuring accurate prioritization, routing, and real-time resolution. Documentation & Compliance: Process critical inspection forms and service reports, maintaining strict adherence to data privacy, confidentiality protocols, and complex client workflows. Operational Excellence: Deliver comprehensive administrative support, including meticulous record indexing and collaborative process improvements to meet rigorous service level agreements and deadlines.
JP MORGAN AND CHASE, full_time
Aug 2024 to Feb 2025
Handled Level 2 dispute resolution through inbound/outbound calls and email support. Investigated and resolved complex customer disputes efficiently while ensuring compliance with company policies and regulatory guidelines. Collaborated with internal teams.
Manulife Insurance Group Benefits, full_time
May 2022 to Jul 2024
Level II customer service professional Engage with daily Group benefits insurance under Canada provinces Handles Health,Dental, Admin Advantage and Online troubleshooting Handles inbound, outbound, Emails
HP | Teletech, full_time
Feb 2021 to Mar 2022
Responsible for educating new hires in customer service and helping seasoned staff members perform better. Responsible for developing instructional materials, leading training sessions, determining skill gaps, and making sure employees remain engaged. Troubleshooting Observing call center workers' regular activities and noting any areas that could have improvement. Coordinating on-the-job instruction with managers and team leaders. Assessing the success of training sessions and creating progress reports for individuals or teams. Establishing and overseeing the budget for training. Ensuring that staff members continue to produce at a high level and satisfy customers.