Customer Support | Technical Support
Philippines
With extensive BPO experience, I’ve developed strong skills in customer service, technical support, sales, and administration. I excel in resolving customer issues with a consultative approach, ensuring satisfaction while meeting sales targets. My ability to troubleshoot technical problems, communicate effectively, and manage multiple tasks simultaneously has made me a dependable and adaptable team member. I am also proficient in CRM tools, data management, and maintaining strong client relationships, all of which contribute to my success in delivering excellent service and supporting business growth.
Realpage Inc, full_time
Apr 2015 to Feb 2017
Its a Property development company which cater to multiple properties and we dispatch maintenance according to the needs of the resident.
Ibex Global, full_time
Dec 2013 to Feb 2015
Handles customer service billing and sales for AT&T UVERSE AND DIRECTV
Teletech Holdings, full_time
Dec 2008 to Dec 2013
I transitioned from customer service to technical support, where I now leverage my expertise to assist clients with more complex technical issues. With a deep understanding of customer needs, I provide clear, step-by-step solutions, ensuring efficient resolution of technical problems while maintaining a strong focus on user satisfaction.