Admin and Customer Support
Metro Manila, Quezon City, Philippines
I am an experienced Administrative and Medical Virtual Assistant with more than 8 years of experience in customer service, administrative support, and healthcare coordination. I have supported a podiatry clinic by managing patient records, scheduling appointments, submitting care plan claims, coordinating with clinics, and generating revenue reports. I also perform basic bookkeeping using Xero and handle email and document management. Before becoming a Virtual Assistant, I worked for several international BPO companies where I developed strong customer service, technical support, reporting, and team support skills. I am organized, detail-oriented, and committed to providing reliable remote support to help businesses operate smoothly.
TrueCare Health Services, full_time
Sep 2023 to Jun 2026
• Entering patients’ information into CRM Tools. • Appointment setting to patients (create, re-schedule, cancel). • Uploading patients’ document. • Submitting online claim from patients’ care plan. • Coordinating with other clinic towards the patients’ details and document needed. • Sending email including faxes to clinic. • Running daily, weekly and end of month report monitoring the revenue. • Basic accounting / bookkeeping task using XERO.
Telus Digital Philippines (formerly Telus International Philippines), full_time
Aug 2017 to Aug 2023
• Supporting agents with their needs when it comes to drivers’ issue including accounts, payments, trips and other technical assistance when it comes to their tools they used. • Creating a weekly report towards the agent’s performance. • Data analysis and coaching agents towards the performance and opportunities needed for future improvement. • Engaging with agent by having a weekly huddle so I can collate their issues towards the process in supporting drivers.
Alorica Philippines, full_time
Jul 2016 to May 2017
• Supporting customers inquiry including their issues when it comes to their order online. • Tracking parcel and coordinating to courier towards the customer’s order.
Teleperformance, full_time
Mar 2015 to Jul 2016
• Taking customers’ order over the phone and through online. • Coordinating with other site restaurant towards the customers special instructions on their order.