Executive Assistant | Administrative Support | Operations
Metro Manila
Hello! I'm Roanne Claudine, a detail-oriented professional with over five years of corporate experience in banking, claims processing, and financial content analysis. I'm now bringing that experience into virtual assistance, with a focus on executive assistance, administrative support, and helping businesses stay organized and operate efficiently. Throughout my career, I've developed strong skills in documentation, data management, professional communication, handling confidential information, meeting deadlines, and managing multiple priorities. My previous experience has taught me the importance of accuracy, accountability, discretion, and following through on commitments. I'm familiar with productivity and collaboration tools such as Microsoft Office, Google Workspace, ClickUp, Trello, and Asana. I'm also continuously developing my skills in executive and administrative support to provide dependable assistance tailored to each client's needs. Here's how I can support you: • Administrative support and document organization • Data entry, record keeping, and information management • Calendar and task organization • Email and professional communication support • Task tracking and workflow coordination • Research and preparation of organized reports I believe great support goes beyond simply completing tasks. It's about being proactive, communicating clearly, paying attention to the details, and helping clients focus on what matters most. I'm dependable, organized, adaptable, and eager to learn. I value professional relationships built on trust, clear expectations, and consistent results. If you're looking for someone who takes ownership of their work, treats information with care, and is committed to helping your business run smoothly, I'd love to connect!
BDO Unibank, Inc., full_time
May 2025 to Mar 2026
• Processed 100+ daily banking transactions involving deposits, withdrawals, payments, and foreign currency exchanges while maintaining a high level of accuracy. • Responded to client inquiries and coordinated with internal stakeholders to ensure timely resolution of service-related concerns. • Verified financial documents and customer information to support secure and compliant operations. • Maintained accurate transaction records and documentation to support operational efficiency. • Collaborated with branch personnel to improve workflow coordination and daily service delivery.
AAB Management Services & Insurance Intermediaries, Inc., full_time
May 2023 to Mar 2025
• Processed and reviewed high-volume insurance claims while ensuring complete documentation, accuracy, and compliance with company and government regulations. • Maintained and updated claims databases, supporting efficient data handling and information retrieval. • Coordinated with clients, insurance agents, government agencies, and internal teams to gather documentation and resolve claims-related issues. • Prepared weekly and monthly management reports, delivering accurate operational updates and claims status reporting. • Managed competing priorities and deadlines while maintaining service quality and stakeholder communication. • Contributed to process improvements by maintaining organized documentation and efficient workflow coordination.
Refinitiv, an LSEG (London Stock Exchange Group) Co., full_time
May 2020 to Dec 2021
• Processed and maintained large volumes of financial data while consistently meeting standards for accuracy, completeness, and timeliness. • Performed data validation and quality assurance checks to improve information reliability. • Coordinated with cross-functional teams to resolve data discrepancies and support project completion. • Maintained standardized documentation and operational procedures to ensure consistent service delivery. • Supported departmental initiatives focused on process improvement and workflow efficiency.
SGV & Co., internship
Feb 2019 to Mar 2019
• Organized, scanned, and maintained client documentation to ensure accurate recordkeeping and file management. • Assisted in reviewing financial reports and audit documentation with strong attention to detail. • Coordinated administrative tasks and client communications to support audit engagements. • Prepared and organized documentation to support timely completion of assigned operational tasks.