Helping Businesses Turn Great Support Into Customer Loyalty
Cavite
Customer Experience & Customer Support — Strong ability to make customers feel heard while resolving concerns efficiently and professionally. E-commerce Customer Support — Hands-on experience supporting Shopify, ShipStation, WooCommerce, order management, shipping concerns, refunds, cancellations, and escalations. Omnichannel Communication — Experienced in handling voice, chat, and email, adapting communication based on the customer and situation. Technical Troubleshooting — Able to investigate issues, identify solutions, and guide customers or team members through technical concerns. Escalation & Problem Resolution — Calm and solution-focused when handling difficult customers, complex issues, and escalations. Administrative & Back-End Support — Comfortable handling backend tasks, reports, order follow-ups, documentation, CRM workflows, and other administrative responsibilities.
Freelance, freelance
Jan 2024 to Jul 2026
I’ve been supporting e-commerce customers and clients for the past two years, with a focus on frontline customer support, order management, return tracking, refund processing, and various administrative and ad hoc tasks. Currently, I work with a client managing TikTok Shop Seller Center, while also providing frontline support and assisting with the onboarding of talent hosts.
Valor Global, full_time
Jun 2022 to Apr 2024
Handled Disney+ customer support across chat, calls, and email while managing subscriptions. Also mentored new hires, collaborated with the training team, and demonstrated strong performance and leadership potential, leading to a recommendation for a Team Manager role until the account concluded.
Conduent business philippines, full_time
Nov 2018 to Dec 2021
Handled 30–40 daily inbound healthcare interactions related to claims and reimbursements. Promoted to outbound verification after six months and processed 30+ healthcare enrollments daily with accuracy and efficiency.