Customer Service Support | Virtual Assistant
Pangasinan
Hi, I’m Xesteffan! 👋 I’ve spent 7+ years working in customer support and back-office roles, supporting businesses across US and Europe. I’ve handled customer chats, emails, appointment scheduling, follow-ups, and the kind of admin work that isn’t always exciting but definitely needs to get done. I like keeping things organized, communicating clearly, and making sure people aren’t left wondering what happened to their request. I’m not going to promise that I can magically fix every problem or that I know every tool out there. But I have real experience, I learn as I go, and I take my responsibilities seriously. I also understand that sometimes the best customer service is simply being helpful, patient, and not making an already frustrating situation worse. A few things I can help with: - Chat and email customer support - Appointment setting and follow-ups - Inbox management and administrative tasks - Data entry, spreadsheets, and record keeping - Customer communication and day-to-day back-office support Tools I’ve worked with: FrontApp, HubSpot, Superchat, LiveChat, Calendly, Pipedrive, Google Workspace, Microsoft Office, Excel, and Google Sheets. I’m someone who values clear instructions, honest communication, and doing what I say I’ll do. I may ask questions when something isn’t clear, because I’d rather get it right than confidently do it wrong. :) If you need someone reliable to help manage the daily tasks and keep things moving, I’d be happy to chat!
Dentvorsorge, full_time
Aug 2023 to Sep 2026
• Delivered multilingual customer service support for dental insurance-related inquiries through Superchat and Ionos. • Provided back office support involving document review, data validation, system updates, and record accuracy. • Coordinated with advisors and internal teams to support smooth customer handling and efficient workflow. • Utilized AI translation and productivity tools to improve response quality and turnaround time. • Supported customer-facing and administrative processes while maintaining professionalism and attention to detail.
Debthammer, full_time
Jul 2020 to Aug 2023
• Managed 80+ daily client interactions through live chat and email with accuracy, professionalism, and empathy. • Scheduled appointments using Calendly and maintained organized client records. • Supported customer communication and appointment-setting workflows in a remote environment. • Consistently received 5-star client feedback for reliability and communication quality.
Startek, full_time
Dec 2017 to Jun 2020
• Handled high-volume live chat support using Zendesk and Einstein 360. • Provided clear, step-by-step troubleshooting while maintaining high satisfaction scores. • Assisted customers with support concerns through written communication in a fast-paced environment. • Recognized multiple times for strong performance and service quality.