Personal Injury Legal Assistant | Client Relations Specialist
Iloilo
Client Relations Specialist and Virtual Assistant with 4+ years of experience supporting a New York personal injury law firm, plus nearly five years in U.S. customer and technical support in the field of telecommunications. Experienced in client communication, case documentation, medical treatment follow ups, insurance adjuster coordination, and administrative support for attorneys, paralegals, and legal assistants. Familiar with legal case management platforms, digital documentation tools, and remote communication workflows.
Tonalaw, full_time
Feb 2022 to Jun 2026
• Managed communications with personal injury clients, responded to concerns, and escalated issues when needed. • Followed up on clients’ medical treatment progress and maintained accurate treatment status records for case coordination. • Contacted U.S. insurance companies and adjusters through RingCentral to request documents needed for case files. • Supported attorneys, paralegals, and legal assistants by organizing case documentation and drafting legal correspondence. • Conducted daily follow ups with No-Fault clients to obtain new files for arbitration. • Maintained organized client and case records to support ongoing legal administrative workflows.
Comcast/Xfinity - Transcom Philippines, full_time
Nov 2016 to Sep 2021
• Resolved U.S. customers’ internet, phone, cable, and billing concerns through customer support interactions. • Guided customers through device setup, configuration, and basic technical troubleshooting. • Documented customer interactions and resolutions in the company’s support ticketing system. • Recommended relevant services and upgrades when appropriate while working to maintain a positive customer experience.
One Virtual Global Business Solutions, freelance
Mar 2016 to Aug 2016
• Updated online property listings using real estate platforms including Realtor.com and Zillow. • Created and maintained property listings across multiple databases, focusing on accuracy and consistency.
Teleflora / Altius Inspiro, Inc., part_time
Nov 2011 to Feb 2012
• Responded to customer inquiries and complaints to support a positive shopping experience. • Processed customer orders accurately using company-specific software.