Remote Customer Support Specialist | Tech E-commerce (9+ yrs)
Metro Manila
I am a Remote Customer Support Specialist with over nine years of experience supporting global brands like Microsoft and AT&T, offering expertise in technical troubleshooting, CRM management, and data labeling to deliver high-quality service in a long-term role.
Agents Only Philippines, freelance
Mar 2025 to Mar 2026
• Supported agents remotely with system access and onboarding tools • Resolved login, permissions, and software issues to minimize downtime
Avas Flowers, freelance
Mar 2024 to Mar 2025
• Managed chat/email inquiries on orders, refunds, and delivery • Tracked orders and resolved complaints with high customer satisfaction
Concentrix, full_time
Oct 2022 to Mar 2024
• Provided chat-based support for account access and software issues • Guided users through troubleshooting and system setup
Probe CX Philippines, full_time
Oct 2021 to Oct 2022
• Handled high-volume inquiries on orders and delivery concerns • Delivered timely resolutions and maintained positive customer experience
Concentrix, full_time
Jul 2019 to Sep 2021
• Resolved internet, phone, and cable service issues remotely • Guided customers through step-by-step troubleshooting
Inspiro Philippines, full_time
Jun 2017 to Jul 2019
• Assisted customers with prepaid card issues, disputes, and claims
Alorica, full_time
Jun 2016 to Jun 2017
• Resolved billing issues and processed payments accurately