Healthcare Virtual Assistant | Admin Support | Customer Service
Camarines Sur
With 3+ years of experience in healthcare administration and customer support, I specialize in intake coordination, appointment scheduling, insurance verification, and patient support in fast-paced clinical environments. Skilled in managing structured workflows and EHR systems. I prioritize accuracy, confidentiality, and operational efficiency to ensure smooth patient experiences and reliable clinic operations. Backed by experience in escalation handling and customer service within high-volume CSR environments, I bring strong problem-solving skills, attention to detail, and a client-focused approach to every interaction.
Adapt Wellness, full_time
May 2023 to Present
-Manage patient appointments and scheduling systems ensuring accuracy and timeliness. -Maintain patient records, including data entry and profile updates. -Track patient progress and ensure timely completion of documentation. -Provide administrative and operational support through inbound calls and coordination with team members.
Concentrix, full_time
Nov 2022 to Apr 2023
-Handle escalated customer issues or complaints with professionalism, empathy, and urgency, ensuring timely resolution and customer satisfaction. -Utilize product knowledge to resolve cases, collaborating with teams as needed. Identify issues, work with departments for solutions, and prevent recurrence. -Document escalated cases accurately in the appropriate systems, analyze trends, and provide insights to management for continuous improvement of processes and service quality. Handled inbound and outbound calls