Property Management Specialist | CRM Client Success
Metro Manila, Pasig, Philippines
I’m a Property Management & Leasing Operations Specialist with 13+ years of experience in customer service, business operations, CRM, and financial support, including 2+ years of hands-on experience in U.S. residential property management and leasing operations. I’ve supported the day-to-day operations of large single-family property portfolios, managing prospective tenant inquiries, property listings, availability, showings, applications, move-ins, renewals, vendor coordination, maintenance follow-ups, and property documentation. I’ve worked with platforms including AppFolio, LeadSimple, Rently, Findigs, Brokermint, Property Meld, Zillow, Buildertrend, and Microsoft Office. My experience also includes CRM and client operations, accounts receivable, billing, collections, reporting, and cross-functional coordination. I’m comfortable working with high-volume inquiries, maintaining accurate records, following up on outstanding tasks, coordinating with vendors and internal teams, and ensuring processes move efficiently from inquiry through completion. What sets me apart is my ability to combine property operations with strong customer service, organization, attention to detail, and technology. I’m proactive about identifying gaps, improving workflows, keeping information organized, and making sure clients, residents, prospects, and internal teams receive timely and professional support. **Top Skills:** Property Management • Leasing Operations • Tenant & Prospect Support • Property Listings • Application & Move-In Coordination • Vendor Coordination • CRM Management • Client Services • Maintenance Coordination • Accounts Receivable • Billing & Collections • Process Improvement • Administrative Operations • Remote Support I’m interested in long-term opportunities where I can contribute to efficient property operations, excellent client and resident experiences, and sustainable business growth.
2X Philippines (previously StraightArrow Corp.), full_time
May 2024 to Aug 2026
As a Leasing & Operations Specialist, I supported the daily operations of a U.S.-based residential property management company, ensuring efficient leasing, compliance, and operational processes while working closely with property managers, vendors, maintenance teams, and prospective residents. Key Responsibilities: - Processed rental applications, verified applicant information, and coordinated approvals in compliance with company policies and Fair Housing guidelines. - Maintained property listings by updating pricing, availability, photos, and marketing content across multiple online platforms. - Assisted prospective residents throughout the leasing process, from inquiry to move-in. - Coordinated property showings, lease renewals, move-ins, vacancy updates, and leasing documentation. - Managed county rental registrations by preparing, submitting, and tracking required documentation to ensure regulatory compliance. - Facilitated vendor onboarding in AppFolio by verifying W-9 forms, Certificates of Insurance (COIs), and other compliance documents. - Uploaded approved pet screening documentation to tenant profiles, ensuring accurate and organized records. - Reviewed and completed work order closeouts by updating maintenance records and verifying supporting documentation. - Conducted property audits, resolved listing discrepancies, maintained accurate property records, and collaborated with cross-functional teams to improve operational efficiency. This role strengthened my expertise in leasing operations, property management, compliance, vendor coordination, process improvement, and operational support in a fast-paced remote environment.
2X (previously StraightArrow Corp.), full_time
Jun 2021 to Oct 2024
As an Accounts Receivable Specialist, I play a crucial role in supporting billing operations and processes to ensure timely collection of account balances. I am committed to maintaining accurate financial records and contributing to the overall financial health of the organization. Key Responsibilities: - Assist in managing billing operations to streamline processes and enhance efficiency. - Monitor account balances and follow up on outstanding payments to ensure timely collections. - Collaborate with internal teams to resolve billing discrepancies and improve customer satisfaction. - Provide assistance in preparation of Initial & Final Revenue Report monthly to Finance Team Leader. - Uploading of monthly revenue report to BIR Relief. - Provided assistance to the outsourced Finance team even when I'm already working as a Property Management Specialist.
Just Rent a COO, contract
Mar 2020 to Jun 2020
- Created layouts and visual materials based on client requirements and brand guidelines for her website, social media feed, workflow templates, and presentations. - Prepared and send email and SMS campaigns for prospects reach out. - Review and categorize incoming emails based on urgency and intent.
2X Marketing (previously StraightArrow Corp.), full_time
Mar 2019 to Jun 2021
I serve as one of the primary points of contact for StraightArrow clients seeking support. My role involves connecting clients with the appropriate operational teams to address their requests efficiently. I am passionate about enhancing client relationships and contributing to the overall success of the company by ensuring exceptional service and support. Key Responsibilities: - Project Briefing: Leverage my sales training to process and define project requirements based on client discussions, ensuring accurate communication of project briefs to operational teams for quoting. - Quotes Preparation: Create detailed and accurate quotations, delivering them to clients within agreed turnaround times, while meticulously calculating applicable fees and charges. - Billing and Collection: Balance trustful client relationships with the need for timely payments, providing accurate reports on collection activities and accounts receivable status. - After-Sales Support: Assist clients with quote and billing inquiries that do not require operational team involvement, ensuring their needs are met promptly. - Client Satisfaction Monitoring: Run and analyze Client Satisfaction Surveys (CSAT) to gather feedback, collaborating with internal teams to enhance client satisfaction and address any concerns. - Multichannel Support: Respond to customer inquiries via phone, email, or chat, ensuring timely and accurate communication within established service levels. - Data Management: Maintain accurate internal records related to technical issues and client discussions, following up to ensure resolution. - Communication Management: Distribute newsletters and updates to clients regarding new services, holiday reminders, and company announcements.
Global City Innovative College, full_time
Jan 2018 to Feb 2019
In my role as a Marketing Specialist at Global City Innovative College, I conducted market research to identify behavioral trends within our target audience, generating creative strategies to enhance engagement and drive enrollment in our Senior High School program. Key Responsibilities: - Developed and implemented marketing concepts and tactics to improve brand communication and attract prospective students. - Assisted in executing marketing activities to strengthen relationships with partner schools and maintain collaboration. - Contributed to the promotion of our unique 3D (Discover, Development, and Direction) program aimed at preparing future young professionals.
Startek, full_time
Jun 2015 to Nov 2017
As a dedicated Technical Support Representative, I specialize in delivering exceptional service and solutions for customers experiencing technical issues with their cable, internet, and phone services. I am passionate about helping customers navigate technical challenges and committed to ensuring their satisfaction. Key Responsibilities: - Resolve customer technical problems efficiently and effectively, ensuring a seamless service experience. - Troubleshoot and diagnose service-related issues to provide timely resolutions. - Collaborate with team members to enhance service delivery and improve customer satisfaction. - Document customer interactions and solutions to build a comprehensive knowledge base.
Convergys, full_time
Jun 2013 to Jun 2014
As a Technical & Sales Representative in the telecommunications industry, I excel at delivering exceptional customer service by addressing service-related issues and ensuring client satisfaction. Key Responsibilities: - Clarify customer complaints to accurately identify the root cause of service problems. - Present effective solutions and expedite corrective actions to resolve issues promptly. - Build strong relationships with customers to enhance their overall experience and satisfaction.
Creatif Foire Pro, internship
Apr 2013 to May 2013
- Supported strategic planning and execution of Below-the-Line (BTL) advertising campaigns and brand activations. - Developed creative copy and marketing content aligned with brand objectives, campaign concepts, and target audiences. - Coordinated campaign requirements, timelines, deliverables, and communications across clients, creative teams, and external partners. - Assisted in translating client objectives into clear creative briefs, campaign concepts, and execution plans. - Managed project details and followed up on deliverables to help ensure campaigns were executed accurately, efficiently, and within agreed timelines.