Medical Receptionist | Customer Service
Nueva Ecija
I am a dedicated and detail-oriented professional with experience in customer support, case coordination, and assisting clients through important processes. In my previous role, I supported veterans by preparing medical evidence packages, scheduling appointments, and ensuring they received timely assistance. This helped me develop strong communication skills, empathy, and the ability to handle sensitive information accurately. I pride myself on being organized, reliable, and proactive. I work well under pressure, learn quickly, and always focus on providing excellent service and positive outcomes for clients. You should consider me over other applicants because I bring not only the required skills but also genuine care for the people I assist. I don’t just complete tasks — I make sure they are done correctly, efficiently, and with professionalism. I am confident that my work ethic, adaptability, and commitment to quality will make me a valuable addition to your team.
Globaltek BPO Inc., full_time
Oct 2024 to Jan 2026
- Assisted veterans throughout the claims process by coordinating and scheduling nurse appointments. - Matched veterans with available healthcare providers, including facilitating immediate connections to registered nurses when possible. - Provided clear guidance and support to improve claim progression and client experience. - Tracked appointments and follow-ups to ensure timely and efficient service delivery.
Globaltek BPO Inc., full_time
Mar 2024 to Oct 2024
- Prepared and reviewed medical evidence packages to support veterans’ benefits claims. - Ensured accuracy, completeness, and compliance of documentation prior to submission. - Communicated with clients via chat to gather required information and clarify case details. - Maintained confidentiality and adhered to data privacy standards when handling sensitive medical records.
VXI Global Solutions, full_time
Sep 2022 to Jan 2024
- Provided technical support to Field Service Engineers, assisting with troubleshooting, installation, and system configuration. - Coordinated issue resolution to minimize service downtime and improve operational efficiency. - Acted as a key liaison between field teams and technical support, ensuring timely and accurate problem resolution. - Documented incidents, solutions, and procedures to support continuous process improvement.