EXECUTIVE ASSISTANT | ADMINISTRATIVE CUSTOMER SUPPORT | OPERATIONS
Bulacan
Executive Assistant and Administrative Professional with 6+ years of experience supporting executives, teams, and business operations for US and Australian companies. Experienced in calendar and meeting coordination, recruitment and onboarding, documentation, research, data entry, employee administration, payroll updates, vendor sourcing, internal communications, and process support. Also brings 9+ years of customer service experience, providing a strong foundation in communication, problem-solving, organization, and stakeholder support.
Permitting Company | (US), contract
Dec 2025 to Sep 2026
Assisted with daily operations and project coordination to ensure smooth workflow execution for re-roofing, gutter, fascia, and siding replacement projects Managed permit documentation, tracking, and status updates across multiple construction projects and clients Coordinated with clients, contractors, and government agencies regarding permit requirements and timelines for roofing permits Maintained accurate records, databases, and operational reports Supported cross-functional teams with administrative and process improvement tasks Monitored project progress and followed up on pending approvals and compliance documents, including inspections for permit closure
AppEvolve, full_time
Sep 2022 to Nov 2025
Oversees the PH branch operations End-to-end recruitment Successfully onboarding new team members to the company and its culture. Sending payroll updates to the Accounting Team every payroll cutoff for updates on team members with deductions/for dismissal and salary increase Company policy enforcement Co-creating, drafting, and maintaining AppEvolve Inc. employee-specific resources such as employee manuals, benefit guides, and employment forms. Researching local resources & and compliance Answer email tickets from customers and potential customers via Gorgias Co-creating, drafting, and maintaining AppEvolve internal administrative processes Knowledge of vendor sourcing and employee programs. Enforcing all standard company policies team-wide. Assisting with admin training, misc admin support & coordinating engaging events Managing PH team meetings & PH team gatherings as determined by Managing Partners Processing COEs and Employee Verification Sending out invites and review forms. Identifying action items and factors requiring escalation. Conducting research, monitoring changes in legal requirements, and collaborating with the local HR/Accounting team to implement compliance strategies. Assisting with Executive Report Summaries Scheduling & Posting Team Announcements (assisting in generating Ad-hoc content as needed)
VIDA & Co., full_time
Aug 2021 to Sep 2022
Assist in recruiting, posting job ads, selecting candidates, scheduling the interviews, and following up with the team throughout the entire hiring process Work on salary research and drafting a job description Manage the company's HR and hiring platforms Handle end-to-end recruitment and onboarding (sending contracts, welcome email, providing work-related tools access, payroll) and offboarding process, policies, and procedures. Assist in data entry for a LinkedIn research project Research of benefit plans and payment providers Manage company-wide subscriptions and research the best applications and platforms to use for the business Assist in general company policies (eg paid leave policies), creating Holiday Calendars, sending Non-Disclosure Agreements, loan processing Create birthday greetings & organize sending of gifts for team members Process health insurance reimbursements and loan deductions General research Manage team's calendar (book meetings, schedule events, etc) Answer customers' emails via Zendesk Process refunds, cancellations, information updates, and order modifications via Shopify
AndAndrea, part_time
Dec 2019 to Jun 2020
Manage job ads in Indeed and Jobstreet. Assist in recruiting, selecting candidates, and following up with the team throughout the entire hiring process Create a Google Excel file for all job ads with the list of qualified applicants to be scheduled for an interview. Source potential product suppliers. Create a Google Sheet for the list. Contact all the suppliers on the list via email, Viber Out, or WhatsApp to confirm if they can supply the materials needed for our growing business and if they can send sample swatches. Research information from the web for personal products and services needed by the client Communicate with other team members via WhatsApp/ Hangouts for process-related inquiry Work on answering tickets via Freshdesk and LiveChat. Coordinate with suppliers to track an order, process a return, and follow up credit or refund Communicate with fellow team members via Slack for process-related inquiry Create captions for our Instagram posts. Manage Instagram and Facebook messages or inquiries Add products to our Excel file from our supplier's website Monitor available stock on the supplier's website
Lost Design Society, full_time
Aug 2019 to Oct 2021
Answer email tickets from customers and potential customers via Gorgias Provided administrative and customer support for an Australian retail business. Maintained product and stock information in Excel and coordinated with suppliers regarding orders, returns, credits, and refunds. Managed customer inquiries through Gorgias and social media and collaborated with team members through Slack. Scheduled Instagram posts and captions for the company
LawnLove, contract
Feb 2019 to Jul 2019
Answer phone calls and emails from customers via Zendesk Respond to lawn providers' SMS inside our CRM Explain the company's services and policies Provide support for app navigation, payment details, scheduling, and issue resolution. Ensure customer retention is being practiced Communicate with fellow team members via Slack for process-related inquiry
Toll Group Logistics, full_time
Aug 2018 to Feb 2019
Answer phone calls from businesses and clients Assist customer with tracking parcels’ whereabouts Create requests via Salesforce for depot team members to conduct a search for lost and delayed parcels Create follow-up requests for inquiries with no update within 24hrs
Opsify Philippines, full_time
Dec 2016 to Mar 2018
Customer Support: Delivered exceptional service via phone, email, and chat for Livingsocial, Groupon, and Bouqs USA using Zendesk and CRM tools to resolve inquiries. Order & Refund Management: Processed refunds, shop credits, and order changes, ensuring timely resolutions. Team Collaboration: Coordinated with internal teams via Slack to streamline processes and improve workflow.
Intelenet Global, full_time
Jul 2013 to Dec 2016
HILTON Manage hotel reservations, cancellations, and modifications efficiently. Redirect calls to the appropriate department as necessary. Identify and offer up-selling and cross-selling opportunities to enhance guest experience. IDEAL SHOPPING DIRECT / CREATE AND CRAFT Respond promptly to customer inquiries via phone and email. Collaborate with suppliers and the warehouse team to address product-related issues. Take customer orders over the phone, ensuring accuracy and satisfaction. Process refunds and store credits using the CRM system. Handle escalated customer calls, ensuring timely and effective resolution. Visit the warehouse in Peterborough, UK, and represent the company at Crafting Shows in Birmingham as Customer Support Agent. E-commerce Experience: Managed customer interactions in fast-paced e-commerce environments, ensuring satisfaction and loyalty. Problem-Solving: Resolved complex customer issues, including escalations, efficiently and professionally. Sales Support: Assisted with upselling and cross-selling to enhance customer experience and drive sales