Administrative Assistant
Tarlac
4+ years in BPO and more than a year as an administrative assistant. I can't say that I'm an expert, but I'm very detail and goal oriented, that I can assure you. I am trustworthy and I have integrity.
Pest Control, contract
Feb 2026 to Aug 2026
• Provided administrative and virtual support for daily pest control operations. • Coordinated service schedules and assisted with customer and technician communications. • Managed customer accounts, service information, pricing, payments, and account updates. • Maintained accurate customer and service records while assisting with follow-ups and service notes. • Handled customer inquiries involving scheduling, billing, and service-related concerns. • Supported daily administrative operations to help minimize backlogs and improve workflow efficiency.
Concentrix, full_time
Jun 2025 to Oct 2025
• Asked diagnostic questions to identify and understand customer issues. • Identified and resolved software, hardware, and network-related concerns. • Guided customers through step-by-step troubleshooting and solutions. • Helped users understand products and features effectively.
Sutherland, full_time
Dec 2024 to Mar 2025
• Trained and passed for another Line of Business while serving as a Customer Service Representative. • Developed strong knowledge of products, tools, policies, and systems. • Explained complex topics clearly and confidently to learners with different learning styles and paces. • Used visual aids, slides, and media effectively during training.
Sutherland, full_time
Feb 2024 to Jun 2025
• Provided accurate and complete information about products and services. • Listened to customer concerns and delivered appropriate solutions. • Ensured compliance with data protection and confidentiality policies.
Sutherland, full_time
Feb 2017 to Apr 2019
• Assisted Amazon customers with order tracking, refunds, returns, delivery concerns, and account inquiries. • Investigated and resolved customer issues while maintaining a high level of customer satisfaction. • Processed account-related requests and ensured compliance with company policies. • Navigated multiple systems to research and resolve concerns efficiently. • Managed high-volume interactions while maintaining quality standards. • Documented customer interactions accurately and escalated issues when necessary.