Guest Service | Short Term Rentals
Cavite
I have experience in customer service and hospitality-related tasks, including guest communication, administrative support, and handling multiple tasks in a fast-paced environment. I am confident in managing guest inquiries, coordinating schedules, and maintaining accurate records while ensuring a high level of service and attention to detail.
Breezeway, full_time
Nov 2025 to May 2026
Handled guest communications and inquiries via calls and chat, providing timely and professional assistance with bookings and property-related concerns. Coordinated with cleaning, maintenance, and property management teams to resolve guest issues and ensure smooth property operations. Used Breezeway to track tasks, monitor maintenance requests, and manage cleaning and inspection schedules to ensure timely completion. Assisted guests with Wi-Fi access, check-in instructions, parking, house rules, local recommendations, and maintenance concerns. Documented guest incidents and maintenance reports for proper tracking and resolution, while promptly escalating urgent issues and emergencies to on-call staff or property managers. Utilized Slack, Amazon Connect, and Breezeway to manage communications, deliver guest support, and maintain efficient property operations.