Customer Experience and Admin Support Specialist
Cavite
Results-driven support professional with experience across logistics, insurance, and customer care. Provided reliable back-office, administrative and remote support. Known for being detail-oriented, adaptable, and someone who take initiative, thrive in roles that require organization, clear communication, and problem-solving.
Valoroo, full_time
Feb 2022 to Sep 2026
- Shipment monitoring & updates: Track shipments in real time, check statuses in TMS systems, and provide timely updates to customers and internal teams. - Issue resolution & coordination: Investigate delays, exceptions, or lost shipments and coordinate with carriers, drivers, and warehouses to resolve problems quickly. - Documentation & reporting: Maintain accurate shipment records, log interactions, update tracking data, and prepare reports on delivery performance and issues.