Executive Virtual Assistant | Email Operations Support Specialist
Pampanga
I’m a detail-oriented Virtual Assistant with experience in email management, customer support, and administrative coordination. I specialize in organizing inboxes, managing schedules, handling client communication, and ensuring tasks are completed efficiently. Reliable, proactive, and easy to work with, I help businesses stay organized, responsive, and focused on growth.
iQor Philippines, full_time
Aug 2025 to Apr 2026
Responsible for handling complex customer cases including order reshipments, refund approvals, and escalation concerns. Provides accurate and efficient resolution while ensuring customer satisfaction. Additionally, supports newly hired agents by guiding them through processes, mentoring during onboarding, and assisting in their development within the account.
Concentrix, full_time
Dec 2024 to May 2025
As an Advisor 1 CSR providing tech support, I assist customers with their technical concerns, process payments and bills, and help troubleshoot devices. I ensure issues are resolved efficiently over the phone, delivering clear solutions, and maintaining a positive customer experience.
BUWELO, full_time
Dec 2023 to Jun 2024
As a tech support representative, I assist customers through chat and email by troubleshooting their devices, managing accounts, and processing orders or plan upgrades. I ensure issues are resolved efficiently while maintaining accurate account information and delivering a positive customer experience.
iQor Philippines, full_time
Apr 2021 to Dec 2021
As a CSR frontliner on this account, I assist customers with order entry, tracking their packages, managing account details, and processing payments. I also provide clear and timely answers to inquiries, ensuring efficient service and a positive customer experience.
Jash Beach Resort, full_time
Jun 2017 to Apr 2021
As a receptionist providing face-to-face customer service, I assist guests with their resort accommodations and bookings, handle orders, and manage restaurant or store operation.