Executive Assistant / Administrative Support / Legal Assistant
Metro Manila
Experienced Executive Administrator and Virtual Assistant skilled in executive calendar management, inbox and email coordination, meeting scheduling, client communications, and prospective client intake. Proficient in invoicing, retainer fee collections, legal document organization, and translation coordination. Committed to streamlining daily operations, maintaining confidentiality, and providing reliable administrative support to executives and legal teams.
ImmiVisa Law Group, full_time
Jan 2023 to Sep 2026
Executive & Calendar Management High-Volume Inbox & Communications Triaging: Oversee and filter the CEO’s high-volume inbox, prioritizing urgent legal inquiries, time-sensitive client updates, and critical business correspondence in a fast-paced law firm environment. Meeting & Consultation Coordination: Schedule internal and external meetings, board sessions, and client consultations across multiple time zones. Minutes & Action Items: Prepare, record, and distribute detailed meeting minutes, tracking follow-up action items to hold key stakeholders accountable. Client Relations & Business Operations Client Relations & Revenue Operations Executive & Client Communications Liaison: Serve as the primary point of contact between clients and the CEO, ensuring prompt, empathetic, and professional communication while maintaining high client satisfaction. Prospective Client Outreach & Intake: Lead initial communications with prospective clients, gathering essential information to schedule executive consultations and support firm growth. Accounts Receivable & Payment Collection: Oversee client invoicing, track payment schedules, and handle payment collections for legal retainer fees to ensure steady firm cash flow. Legal Administrative & Translation Coordination Translation Workflow Oversight: Coordinate foreign document translation pipelines by liaising between non-English speaking clients and professional translators, ensuring accurate and timely delivery for legal submissions. Legal Document Organization & Administrative Support: Assist attorneys with gathering, organizing, and securely archiving administrative and legal documents while maintaining strict client confidentiality protocols.
Telus International Philippines, full_time
Oct 2019 to Aug 2022
Patient Access & Appointment Management Managed 70+ daily calls, providing professional patient support and accurate appointment scheduling. Handled bookings, rescheduling, cancellations, and patient inquiries across phone and email. Maintained accurate patient records while ensuring strict HIPAA compliance and data confidentiality. Guided patients through pre-appointment requirements, resolved scheduling conflicts, and improved the overall patient experience.
Telus International Philippines, full_time
Aug 2018 to Sep 2019
Host Onboarding & Platform Optimization Listing & Content Optimization: Provided real-time live chat and phone consultation to assist hosts with creating, formatting, and optimizing property listings to maximize search visibility and booking rates. Platform & Policy Consultation: Educated hosts on Airbnb standards, pricing strategies, cancellation policies, and guest expectations to drive high review ratings and platform compliance. Technical & Account Support: Assisted hosts with navigating account settings, setting up payout preferences, and troubleshooting listing availability issues.
Telus International Philippines, full_time
May 2018 to Jul 2018
Dispute Resolution & Mediation Resolved complex booking disputes, property damage claims, and policy violations through effective negotiation and mediation. De-escalated high-stress situations and enforced platform policies to ensure fair resolutions. Customer Support & Reservation Management Managed high-priority customer inquiries across phone, email, and messaging channels. Resolved urgent booking issues, check-in emergencies, and rehousing requests. Guided hosts and guests on platform policies, payouts, and safety protocols.