Customer Service Representative | Training Facilitator
Metro Manila
Versatile BPO veteran with 10+ years of experience across customer support, content moderation, and corporate training. Bringing a strong foundation in administrative operations, clear communication, and workflow management to a remote Virtual Assistant position, ready to deliver immediate impact for agency clients.
Afni, full_time
Dec 2025 to Present
Facilitate onboarding and specialized training programs for new hires, covering communication skills, core product knowledge, and technical lines of business (LOB). Lead continuous Learning & Development (L&D) strategies to align daily agent performance with key operational processes and standards.
Intouch CX, full_time
Feb 2023 to Dec 2025
Designed and executed skill-building programs to equip new and existing employees for peak performance and service excellence. Translated organizational guidelines into actionable daily workflows, ensuring smooth business operations and high quality standards.
TaskUs, full_time
Jun 2018 to Dec 2020
Enforced digital safety guidelines by evaluating user-generated content—including text, multimedia, and live streams—against platform policies and legal regulations. Maintained platform integrity through vigilant risk management and consistent policy application.
WNS Global Services Inc., full_time
Mar 2016 to Aug 2017
Managed flight reservations, itinerary updates, and seating arrangements utilizing specialized command-line software.