Admin Executive Support | Customer Service Virtual Assistant
Camarines Sur
Virtual Assistant with a customer service background who handles daily admin tasks and customer inquiries with care and accuracy. I provide email, chat, and phone support. How I Can Help You: - Email and live chat support - Phone support - Billing, order, and refund concerns - Account management and troubleshooting - Email and inbox management - Calendar management and appointment scheduling - Internet research - Document and file organization - Basic spreadsheet updates and task tracking - Follow-ups and clear documentation Tools I Use: Gmail, Google Calendar, Drive, Docs, Sheets, Microsoft Word, Excel, Outlook, Notion, Asana, Trello, Calendly, Zoom, Google Meet, Microsoft Teams, Quo, and AI tools (ChatGPT, Gemini, Claude, Perplexity). Why Work With Me: - Hands-on customer service experience handling billing, account, order, and refund concerns - Careful with details, and I follow procedures and document every case - Polite, patient, and professional, thanks to my hospitality background - Reliable, open to feedback, and quick to learn new tools Experience: Customer Service Representative | E-commerce Company - Assist customers with refund and unauthorized-purchase concerns - Follow procedures and verify details carefully - Document each case clearly and accurately Customer Service Representative | Telecommunications Account - Handled high-volume daily calls on billing concerns, account management, order management, and troubleshooting - Resolved customer concerns accurately and documented each case Hospitality Intern | Four-Star Hotel (OJT) - Supported daily operations, assisted guests, and handled administrative and service tasks Let’s Work Together: Message me with your support and admin needs, and I’ll gladly help.
Quantrics Enterprises, full_time
Aug 2026 to Oct 2026
Assist customers through inbound phone calls and chat with product inquiries, order status, shipping concerns, returns, refunds, and unauthorized transactions. Collect and verify customer and transaction details, process refund requests according to company procedures, and explain relevant policies and processing timelines. Document customer concerns, maintain accurate case records, and update tracking spreadsheets using internal systems to support daily customer service operations.
Quantrics Enterprises, full_time
Sep 2025 to Mar 2026
As a Customer Service Representative for a telecommunications account, I handled high-volume inbound calls related to billing concerns, account and order management, and mobile, internet, and TV service troubleshooting. I assisted customers in understanding their options, resolving issues, and processing requests in accordance with company policies. I also maintained accurate documentation of customer interactions and used multiple software tools to ensure efficient and reliable service.
Avenue Plaza Hotel, internship
Feb 2025 to Apr 2025
Assisted with guest requests and inquiries, helping ensure a positive guest experience through professional and courteous service. Supported daily hotel operations by providing administrative assistance, performing data entry, organizing records, and helping with general operational tasks. Coordinated with hotel staff to address guest needs, maintain accurate information, and support the smooth flow of daily activities.