VA | Customer Service Pro Outbound Calling | Retention CRM
Cavite
Hello! I'm Abegail Lacre, a 22-year-old professional from the Philippines with experience in customer service, proofreading, and editing. I am currently seeking a full-time remote opportunity where I can apply my strong communication, organizational, and language skills to contribute to a team's success. My strengths include exceptional attention to detail, excellent written and verbal English communication, time management, adaptability, multitasking, and proficiency with computer applications. I take pride in producing accurate, high-quality work while meeting deadlines and maintaining professionalism in every task. I am a dedicated, reliable, and fast learner who is committed to continuous growth. If you're looking for someone who is hardworking, detail-oriented, and genuinely invested in delivering excellent results, I would be a valuable addition to your team.
Rainbow Insurance, full_time
Sep 2024 to Jul 2026
Provided customer support, handled inquiries, and resolved account concerns across multiple channels. Supported underwriting processes, customer retention efforts, outbound communications, and win-back campaigns. Maintained accurate records while ensuring service quality, compliance, and customer satisfaction. Achieved performance targets through effective problem solving, communication, and customer relationship management.