Virtual Assistant/ Social Media Manager / Customer Support
Cebu
Dedicated and results driven professional with accumulated years of work experience in customer service and virtual assistance, Experienced in handling telecommunications, e-commerce, and accounting software support. Managing social media accounts, administrative tasks client communications, seeking roles where I can contribute my communication, problem-solving organizational and digital management skills to help improve customer satisfaction and business operations while continuing to grow professionally.
Crushvertise LLCS, full_time
Mar 2017 to Oct 2022
Social Media Manager Managed Facebook pages focused on health and wellness by creating and publishing engaging, trend-based content to attract and grow online audiences. Conducted research on current health topics, audience interests, and Facebook policies to ensure content compliance and prevent page restrictions or removals. Strategically monitored platform updates and implemented best practices to maintain page performance, audience engagement, and business continuity.
Techmahindra, full_time
May 2015 to Dec 2016
Provided customer support for a United Kingdom-based online shopping account, assisting customers with order placement, order tracking, purchase inquiries, and issue resolution. Delivered accurate and timely assistance while maintaining a high level of customer satisfaction and ensuring a positive customer experience
Qualfon Inc., full_time
Oct 2014 to Mar 2015
Handled high-volume inbound calls regarding telecommunications products and services, providing accurate information and effective solutions to customer inquiries. Maintained high standards of customer satisfaction by resolving issues efficiently, ensuring quality service, and adhering to company performance metrics.