General Virutal Assistant | IT CSR
Negros Occidental
Hi there, I’m Jason Delasa. I’m a VoIP Support Specialist, Network Operations Center (NOC) Technician, and General Virtual Assistant based in the Philippines. My focus is on keeping both your critical communication infrastructure and your daily operations running seamlessly so you can focus on growing your business. My Expertise & Strengths VoIP & Telecommunications: Deep expertise in managing SIP protocols, analyzing complex call flows, and executing comprehensive PBX management. Network Infrastructure: Hands-on experience configuring, troubleshooting, and managing VLANs on enterprise-grade hardware, specifically within MikroTik and Juniper environments. Hardware Provisioning: Skilled in end-to-end deployment and technical support for industry-standard telecommunications devices, including Yealink and Polycom systems. Virtual Assistance & Administration: Versatile operational support designed to streamline workflows, manage day-to-day administrative tasks, and keep projects organized and moving forward efficiently. What Sets Me Apart What differentiates my approach is the ability to bridge highly granular technical troubleshooting with broad organizational support. Whether I'm provisioning new hardware, deploying complex domains, resolving intricate SIP routing issues, or managing back-office administration, I bring a detail-oriented, problem-solving mindset to everything I do. I don't just patch issues or check off tasks; I optimize your infrastructure and workflows for long-term reliability and scale. I'd love to connect and discuss how I can help streamline your network and daily operations. What specific technical or administrative challenges is your team currently looking to solve?
NSW Dental Care, full_time
Jan 2026 to Jul 2026
Email & Schedule Management Lead Generation & Market Prospecting CRM & Record Administration (Dental4Windows) Patient Engagement Inbound and Outbound Call
CallRevu LLC, contract
Dec 2025 to Mar 2026
System Deployment: Install andconfigure IP-PBX servers, VoIP gateways, and SIP trunks to enable digital voice communication Endpoint Provisioning: Setup and manage hardware (IP phones) and softphone applications for end-users Network Optimization: Configure Quality of Service (QoS) settings to prioritize voice traffic over standard data to prevent lag or jitter. Protocol Troubleshooting: Analyze SIP (Session Initiation Protocol) and RTP streams to resolve "one-way audio"or dropped call issues Technical Support : Manage specialized help-desk tickets for voice related issues using systems like Zendesk
iReply Back Office Services, full_time
Dec 2025 to Mar 2026
System Oversight: Monitor VoIP servers, network infrastructure, and gateways to ensure maximum uptime and service availability Connectivity & Registration: Troubleshoot endpoints (IP phones, softphones) that are failing to register with the PBX or SIP server Call Quality Issues: Investigate common VoIP problems such as poor audio quality, one way audio, echo, and dropped calls.
Ubiquity Global Services, full_time
Mar 2024 to Dec 2024
Resolved technical issues through proactive troubleshooting and system diagnostics for cross- functional teams Maintained system uptime by performing regular maintenance and monitoring of critical IT infrastructure Managed user onboarding, providing technical support and training on internal systems and ticketing tools
Golden 8, full_time
Feb 2020 to Nov 2024
Data Entry & Pricing Encoding Database & File Management Deadline & Documentation Control Document & Spreadsheet Preparation Customer & Client Support Inbox & Calendar Coordination