E-commerce Customer Support | Shopify, Gorgias, Zendesk
Pangasinan
Looking for an experienced customer support specialist who can manage your e-commerce inbox, resolve customer issues, and keep daily operations running smoothly? I bring 10+ years of customer support experience, and a track record of long-term client engagements. I understand the importance of reliable communication, accurate order handling, and consistent customer care. HOW I CAN HELP YOUR BUSINESS ✅E-commerce Customer Support ✅Email, live chat, and customer inquiries ✅Shopify order management and tracking ✅Refunds, returns, cancellations, and exchanges ✅Product questions and order-related troubleshooting ✅Customer complaints and escalations ✅Help Desk & Support Operations ✅Gorgias, Zendesk, Gladly, Freshdesk, and Intercom ✅Ticket tagging, prioritization, and follow-up ✅Saved replies and macros ✅Customer records and order documentation ✅Internal communication and escalation procedures WHAT YOU CAN EXPECT ✅Professional and empathetic customer communication ✅Accurate handling of customer requests ✅Consistent follow-through and organized ticket management ✅A dependable team member who can follow established processes ✅A focus on customer satisfaction and brand reputation I have supported e-commerce businesses through ongoing engagements and understand the importance of maintaining a consistent customer experience, especially during busy periods. I'm interested in ongoing support roles with established Shopify brands and growing e-commerce teams. If you need dependable customer support with Shopify and help desk experience, let's discuss your workflow, support volume, and coverage needs.
Upwork, full_time
Feb 2020 to Present
Provided email and live chat customer support for e-commerce businesses, helping customers resolve order-related concerns and ensuring a positive customer experience. ✔Responded to customer inquiries through email and live chat. ✔Assisted with order tracking, shipping updates, cancellations, refunds, returns, and replacements. ✔Used Shopify and help desk platforms such as Gorgias, Zendesk, and Gladly to manage customer requests. ✔Documented customer interactions and maintained organized support tickets. ✔Handled customer complaints professionally and escalated complex issues when needed. ✔Followed company policies and procedures while providing accurate, empathetic, and timely assistance. ✔Supported daily customer service operations and helped maintain customer satisfaction. Key Skills: E-commerce Customer Support, Email Support, Live Chat Support, Shopify, Gorgias, Zendesk, Order Management, Customer Service.
Sitel, full_time
Oct 2016 to Feb 2020
I worked as a customer support for AT&T, Digital River, Sears, and Tribune Publishing. This is a call center company and we assist customers inquiries via phone.