Customer Service | Healthcare Representative
Negros Oriental
Proactive Virtual Assistant specializing in lead generation, appointment setting, customer support, and administrative assistance. Experienced in managing client communications, scheduling, CRM updates, and business development activities. Known for strong organizational skills, professionalism, and the ability to deliver results in fast-paced remote environments.
Hospice Alliance Network Services, part_time
Apr 2026 to May 2026
Conducted outbound calls to generate qualified leads. • Scheduled appointments for management and business development teams • Researched and engaged prospective healthcare partners and referral sources.
Qualfon Philippines Inc., full_time
Jun 2025 to Present
• Managed healthcare inquiries, billing, and claims processing. • Scheduled patient appointments and coordinated with providers. • Handled CPT codes and prior authorizations. • Ensured compliance with healthcare regulations and policies. • HIPAA certification 2026
Qualfon Philippines Inc., full_time
Feb 2023 to Jun 2025
• Investigated fraud cases and ensured accurate reporting. • Maintained detailed documentation and compliance standards. • Provided high-quality support for sensitive customer concerns.
Qualfon Philippines Inc., full_time
Sep 2022 to Feb 2023
• Assisted customers with order tracking, refunds, and inquiries. • Helped improve customer satisfaction and response time.
Fivepoint Hub, full_time
May 2017 to Sep 2022
• Created and optimized product listings on Amazon and eBay. • Managed customer email inquiries and order concerns. • Maintained accurate product and inventory databases.
SPI CRM, part_time
May 2014 to May 2016
• Presented products/services to potential clients and explained value propositions • Maintained relationships with existing clients to ensure repeat business
Qualfon Philippines Inc., full_time
Jul 2012 to Nov 2013
• Resolved customer complaints and handled inquiries professionally. • Managed 50+ calls daily while maintaining a 95%+ customer satisfaction rating • Consistently met or exceeded call center KPIs and service level targets
Lee super plaza, full_time
Jan 2010 to Jun 2010
• Conducted regular inventory audits to verify stock accuracy and identify discrepancies • Prepared detailed audit reports and recommended corrective actions • Monitored stock movements, including receiving, transfers, and returns • Coordinated with warehouse and store teams to resolve stock issues • Ensured compliance with company policies and inventory control procedures • Assisted in implementing inventory management systems or process improvements