Customer Service Representative
Bulacan
With my background in BPO customer service, I have experience handling customer inquiries through chat and email, managing tickets using Zendesk, and updating customer records in Salesforce. I am detail-oriented, proactive, and organized. I make sure to handle tasks carefully, follow through on responsibilities, and look for ways to help things run smoothly. I also have experience using Canva to create promotional materials and social media posts for my own business. I am eager to apply my existing skills, learn new tools, and support your team. Thank you for your time and consideration. I look forward to the opportunity to discuss how I can contribute to your business.
Task Us, full_time
Nov 2023 to Jan 2024
Customer Service Representative in a video conferencing platform. I was trained in helping customers through phone, chat and email.
Intouch CX, full_time
Oct 2021 to Jan 2023
Customer Service Representative in a Movie Streaming Account. I was responsible for answering calls regarding bills, payments, account settings, restoring account, cancellation, creation of the account, troubleshooting etc. I was dual trained wherein I can be assigned to voice & non-voice of the account.
Transcom, full_time
Oct 2020 to Oct 2021
Customer Service Representative in a UK Telco Account. I handled welfare wherein I take cancellation calls, bereavement calls & assist customer who has special needs.