Customer Service Representative
Metro Manila, Taguig, PH
Highly motivated and customer-focused professional seeking a Customer Service Representative role where I can engage with clients daily, deliver clear and friendly communication, and provide efficient, solutions-driven support. Dedicated to maintaining exceptional customer satisfaction and elevating the overall customer experience through strong problem-solving skills and a positive, service-oriented attitude.
Oclinicals, contract
Mar 2025 to Sep 2025
• Scheduled patient consultations across multiple medical specialties while maintaining accurate calendars. • Managed inbound and outbound calls, appointment confirmations, referrals, and recall lists. • Maintained accurate electronic medical records (EMR) and patient documentation. • Worked closely with providers to ensure efficient patient scheduling and continuity of care.
Quantrics, full_time
May 2024 to Jan 2025
Supports customers by addressing and clarifying billing concerns, ensuring accurate and timely resolution. Manages order processing and tracking to maintain smooth service delivery. Handles refund requests in accordance with company policies. Facilitates seamless transitions to the Sales team for residential services when appropriate.
Concentrix, full_time
May 2022 to Mar 2024
Provides comprehensive member support by explaining dental and healthcare benefits, including in-network and out-of-network coverage. Assists customers in understanding and accessing their Aetna Medicare benefits, including covered services and assigned healthcare facilities. Coordinates and guides members through the prior-authorization process to ensure timely access to needed care.