Operations Administrative Professional
Metro Manila
I’m an operations and administrative professional with experience in e-commerce, insurance compliance, data analysis, quality control, and process improvement. Throughout my career, I’ve worked with different teams and clients to manage day-to-day operations, maintain accurate records, monitor performance, and improve workflows. I’m particularly comfortable with Excel, data management, documentation, and tasks that require a strong eye for detail. I also have remote experience supporting e-commerce operations, customer service, administrative tasks, and international clients. I enjoy learning new systems, solving problems, and finding ways to make processes more efficient. I’m currently open to remote and hybrid opportunities in operations, administration, data, e-commerce, and related roles.
ResourcePro PH, full_time
Mar 2026 to Jul 2026
Supervised daily insurance compliance operations supporting Property & Casualty documentation and client deliverables. Monitored team productivity, quality metrics, and service-level performance to ensure operational targets were achieved. Analyzed operational data and performance trends to identify improvement opportunities and support management decisions. Implemented workflow improvements and corrective actions through root cause analysis and continuous process improvement initiatives. Ensured compliance with client requirements, internal policies, and quality standards across assigned processes. Collaborated with cross-functional teams to resolve operational issues and improve service delivery.
ResourcePro PH, full_time
Mar 2025 to Mar 2026
Processed Property & Casualty insurance compliance documentation while ensuring accuracy, regulatory compliance, and adherence to established service-level agreements. Monitored workflow performance and resolved operational issues to support production goals and service-level requirements. Designed and facilitated onboarding and process training for new hires, improving knowledge retention and operational readiness. Conducted quality audits and compliance reviews to identify process gaps, improve accuracy, and maintain client quality standards. Developed process documentation, training materials, and standard operating procedures to support onboarding and new workflow implementation. Analyzed operational data and quality metrics to identify improvement opportunities and support continuous process enhancement.
StylePhotos Studio CA, freelance
Oct 2022 to Feb 2025
Managed daily e-commerce operations, ensuring timely order processing, customer support, and efficient administrative workflows. Coordinated with clients and cross-functional teams to resolve operational issues and deliver high-quality project outcomes. Monitored production schedules and order status to ensure deadlines and client expectations were consistently met. Performed quality control reviews to verify deliverables met company standards and client specifications. Maintained operational records, reports, and process documentation to support business performance. Provided administrative support, account coordination, and email management in a remote environment.
TaskUs, full_time
Mar 2021 to Mar 2023
Reviewed user-generated content to ensure compliance with community guidelines and platform policies. Moderated inappropriate or harmful content to promote user safety and platform integrity. Applied content moderation policies consistently while maintaining quality and productivity standards. Escalated policy-sensitive cases and supported accurate decision-making through adherence to established guidelines.
Eximius BPO Services, Inc., full_time
Oct 2018 to Jul 2020
Reviewed real estate and lease agreement documents to extract, validate, and organize critical contractual information into client-specific templates and databases. Conducted detailed document analysis to ensure accuracy, completeness, and compliance with client requirements and established guidelines. Supported project execution by processing high volumes of documentation while meeting productivity, accuracy, and turnaround-time targets. Maintained confidentiality and proper handling of sensitive contractual and business information.