Coaching Business Support | Appointment Setting & Executive Assistance
Iloilo, Iloilo City, Philippines
With 5+ years of experience in appointment setting, I specialize in helping online fitness coaches, relationship coaches, and high-ticket coaching businesses turn conversations into qualified leads and booked calls. I've managed the appointment-setting pipeline from initial outreach and lead qualification to follow-ups and consultation booking, consistently booking 30–50 qualified discovery calls per month while maintaining a 75%+ show-up rate through Instagram, Facebook, and TikTok DMs. Beyond appointment setting, I have hands-on experience in social media content creation, using Canva to design engaging graphics and carousels and CapCut to edit short-form videos. I'm comfortable developing content ideas, writing compelling hooks and captions, and creating visuals that align with a brand's voice and target audience. I also use Google Sheets to organize content calendars and Google Drive to manage content files and workflows. I've also taken on leadership responsibilities as a Trainer, Team Lead, and Supervisor, training new hires, guiding team performance, and supporting consistent service quality. My experience as an Executive Assistant has further strengthened my ability to manage administrative tasks, coordinate schedules, organize workflows, and keep day-to-day operations running smoothly. I bring a combination of sales support, creative content production, team leadership, and operational organization to the businesses I work with. I'd love to bring that same consistency, initiative, and versatility to your business.
HR Men's Transformation, full_time
May 2026 to Oct 2026
Managed Instagram DM appointment setting for a men's transformation coach, engaging potential clients through personalized conversations about their fitness goals, challenges, and desired results. Initiated conversations, responded to inquiries, qualified prospects based on their needs and readiness for coaching, and conducted consistent follow-ups to nurture leads and re-engage interested prospects. Guided qualified leads toward booking consultations while maintaining a conversational approach aligned with the coach's brand voice. Also provided executive assistance with administrative tasks, scheduling, organization, and follow-ups to support daily business operations and workflow efficiency.
Flex Fitness CA, full_time
Feb 2026 to May 2026
Managed lead engagement and DM appointment setting across Instagram, Facebook, and TikTok, initiating conversations, responding to inquiries, qualifying prospects, and conducting strategic follow-ups to nurture leads and convert social media engagement into booked calls. Built rapport with potential clients through personalized, conversational communication while maintaining an organized follow-up process to keep prospects moving through the sales pipeline. In my Executive Assistant role, provided administrative and operational support, managed day-to-day tasks, coordinated schedules and appointments, organized information, and handled follow-ups to help streamline workflows and keep business operations running efficiently.
Haert2Heart LLC, full_time
Oct 2025 to Feb 2026
Managed Instagram DM appointment setting for a relationship coach, engaging potential clients through personalized conversations about their relationship challenges, goals, and needs. Initiated conversations, responded to inquiries, built rapport, qualified prospects, and conducted consistent follow-ups to nurture leads and guide qualified individuals toward booking consultations. Following my promotion to Trainer, I also trained and onboarded new hires, helping them understand appointment-setting processes, communication standards, lead qualification techniques, and the coach's brand voice. Supported team readiness by sharing best practices for managing conversations, nurturing prospects, and moving leads through the appointment-setting pipeline.
Colorado Medical Solutions LLC, full_time
Feb 2024 to Oct 2025
Managed direct messages across TikTok, Facebook, Instagram, and YouTube for a weight loss coach, engaging with potential clients and building relationships through personalized conversations. Identified and qualified prospects by understanding their fitness goals, challenges, and readiness for coaching, while maintaining consistent follow-ups to nurture leads. Guided interested and qualified prospects toward booking consultations, helping turn social media engagement into potential coaching clients.
No Needle Needed, full_time
Dec 2022 to Feb 2024
Managed client relationships and appointment-setting operations for medical spas across the United States, helping businesses convert leads generated through Facebook and Instagram ads into booked consultations for aesthetic treatments. Served as a key point of contact for assigned accounts, maintained regular communication with clients, monitored lead engagement and follow-up activities, and coordinated appointment-setting efforts to support client acquisition goals. Built and maintained professional client relationships while ensuring timely communication, consistent follow-ups, and alignment with each medspa's processes and expectations.
NewlyBooked, full_time
Dec 2021 to Dec 2022
Managed inbound leads generated through Facebook and Instagram ads for medical spas across the United States, engaging prospective clients interested in aesthetic treatments. Responded to inquiries, assessed clients' interests and service needs, followed up with potential clients, and scheduled appointments or consultations with the appropriate medspa teams. Maintained professional, timely communication to help convert advertising leads into booked consultations and support client acquisition efforts.
XtendOps Philippines Inc., full_time
Sep 2019 to Dec 2021
Led and supported a team of chat and email support agents serving users of a dating platform, promoting consistent service quality and efficient resolution of customer concerns. Guided agents in handling subscription cancellations, account management, and profile updates while reinforcing compliance with the platform's Terms of Use. Oversaw content moderation practices to support a safer user environment, ensuring reported violations were addressed according to established policies. Coordinated the escalation of complex Trust & Safety cases requiring further investigation or legal review, helping maintain consistent policy enforcement and reliable customer support operations.
XtendOps Philippines Inc., full_time
Dec 2018 to Sep 2019
Provided chat and email support for a dating platform, assisting users with subscription cancellations, account management, and profile updates. Reviewed user profiles and content for violations of the platform's Terms of Use, taking appropriate moderation actions in accordance with established policies. Handled Trust & Safety escalations involving serious violations that required further investigation or legal review, following internal procedures to help maintain a safe and compliant platform environment.
Legato Health Technologies Inc., full_time
Jun 2017 to Dec 2018
Provided customer service for BCBS insurance, processing authorization requests for patients requiring physical and occupational therapy. Assisted with reviewing and handling patient authorization cases in accordance with established procedures.