BPO Professional | Customer Service | Tech Support I Sales
Bukidnon
Hello! With over 5 years of experience in the BPO industry, I have honed my skills in Customer Service, Tech Support, and Sales. My expertise includes both phone and chat support, allowing me to effectively assist customers and resolve their issues promptly. I am actively seeking work-from-home opportunities where I can leverage my skills and contribute to a dynamic team. I am eager to bring my proven track record of success to a new role and help enhance customer satisfaction. Thank you for considering my application!
Full Potential Solutions I Frontier Communications (now Verizon), full_time
Apr 2024 to Apr 2026
● Managed high-volume service delivery and outbound sales, consistently meeting daily KPIs in a fast-paced environment. ● Proposed and implemented a collaboration workflow that reduced ticket resolution time and improved team service quality. ● Partnered with cross-functional teams to resolve complex product issues, ensuring a 95%+ customer satisfaction rate.
Teletech Cebu I HP (Hewlett Packar), full_time
Apr 2019 to Oct 2020
● Delivered technical product presentations to diverse client bases, increasing customer product knowledge and feature adoption. ● Cultivated long-term client relationships by identifying specific user needs and matching them with high-performance HP solutions. ● Streamlined the sales inquiry process, resulting in improved overall shopping satisfaction scores.
Concentrix I Linksys, full_time
Jul 2017 to Feb 2019
● Provided expert-level technical support for L1 routers and Advanced Velop mesh systems, resolving connectivity issues and hardware failures. ● Maintained and optimized network equipment to ensure seamless connectivity for home and small business users. ● Collaborated with Tier 2 support to document recurring technical bugs, contributing to faster future resolutions.