Operations, Dispatch Client Support Professional
Rizal
Reliable, detail-oriented, and proactive customer service and project coordination professional with 10+ years of experience in the installation and project services trade — gas piping, gas detection systems, and appliance installation — closely related to construction and home services work. Regularly handled inbound and outbound calls and followed up with leads and customers by phone, SMS, WhatsApp, and email, scheduling estimates and service appointments through to resolution. Comfortable gathering project details from customers and relaying them clearly to technicians, project teams, and leadership across every project stage, from initial inquiry through completion. Experienced maintaining accurate customer and job records in CRM/ERP systems, managing multiple customers and priorities at once, and working independently in a fast-paced environment.
Yousuf Salahuddin, full_time
Oct 2025 to Present
Promoted into this role directly by the owner after working together in Project Sales, taking on broader trust and responsibility across the business. Managed scheduling, meetings, and documentation for senior leadership, coordinating a high-volume, frequently shifting calendar. Managed correspondence, quotations, and order processing across two business lines — Enterprises Rent a Car Bahrain and Tajawul Rental & Transportation — and served as a direct point of contact for customer inquiries. Took on partial account management for a premium service line while balancing support for two principals and distinct schedules and priorities.
Yousuf Salahuddin, full_time
May 2024 to Sep 2025
Supported project sales for sanitary wares — maintaining client communication, quotations, and follow-ups with contractors and developers. Maintained relationships with existing contractor and developer contacts and coordinated with suppliers to keep active projects on schedule.
Awal Gas W.L.L., full_time
Jan 2019 to May 2024
Customer & Contractor Calls: Handled inbound and outbound calls with customers and contractors by phone, SMS, WhatsApp, and email, gathering project details and scheduling work accordingly. Scheduling & Follow-Up: Scheduled and coordinated installation, repair, and gas leak service jobs for up to 10 technicians, following up with customers and technicians until each job was confirmed complete. Field Coordination: Served as primary liaison across 6+ departments, relaying customer and project information between technicians, project teams, and leadership, and resolving real-time field escalations, cutting turnaround by 30%. Documentation: Held formal sign-off authority on all job paperwork, service reports, installation and repair records — before release to Accounts, and prepared quotations for customers based on technicians’ site inspection reports. Project Oversight, Start to Finish: Took over project management responsibilities for about a year after the original project manager left the company, owning the full cycle end to end, conducting the initial site visit with technicians, preparing the quotation, coordinating step-by-step with contractors through execution, and preparing handover and completion documentation once the project closed. Project Reporting: Prepared project status reports and presented updates during project meetings, keeping leadership informed on progress, issues, and completion. Vendor Coordination: Coordinated with vendors on purchasing, pricing, and scheduling for ongoing projects, including gas piping and gas detection system installations. Technical Projects: One of two team members trained on gas detection system configuration; taught myself calibration and commissioning to meet a time-sensitive inspection deadline.
Awal Gas W.L.L., full_time
Oct 2015 to Jan 2019
Managed all purchasing, receiving, and inventory control for the company warehouse, optimizing layout and processes to increase inventory efficiency by 50%. Maintained 99% stock accuracy, resolving discrepancies swiftly and supporting finance with sales/returns reconciliation.
Yousuf Salahuddin Serendipity, full_time
May 2012 to Oct 2015
Managed 15+ client meetings weekly and processed 30+ agreements monthly with 100% documentation compliance, improving client retention by 20%.