Customer Support Operations Specialist | Omnichannel CS
Pangasinan
Customer Support and Operations Specialist with 5+ years of experience in email, chat, and phone support. Professional with a strong background in customer retention, service coordination, and administrative support, helping businesses streamline daily operations and keep clients happy. How I Can Help Your Business: Zendesk & Omnichannel CS: Skilled in ticket management, macros, and live chat for fast, organized resolutions. Shopify Admin Support: Experienced in backend order updates, refunds, exchanges, discount codes, and tracking fulfillments. Operations & Coordination: Proficient in service route scheduling, tracking team deliverables, and backend administration. Customer Retention: Adept at de-escalating complex issues, resolving complaints, and building long-term customer trust. Reliable, adaptable, and quick to master new software to keep your business running smoothly.
TaskUs Inc., full_time
Sep 2023 to May 2026
• Provide immediate, expert support to top eCommerce clients via live chat (managing up to 3 concurrent chats), phone calls, and emails through Zendesk. • Resolve difficult technical and operational problems regarding their Shopify backend and storefront operations. • Act as a strategic advisor by learning each client’s business goals and providing custom advice that goes beyond just fixing technical bugs. • Work closely with internal teams to solve issues early and provide a high-end, consistent experience.
Buwelo BPO Solutions, full_time
Mar 2022 to Aug 2023
• Managed high-volume inbound and outbound calls for a US-based account, ensuring 100% accuracy in account records and service scheduling. • Successfully negotiated with customers to prevent account cancellations, effectively communicating the value of consistent pest control treatments to "save" accounts and protect company revenue. • Attentively listened to customer needs to offer tailored solutions, resolving complex concerns while maintaining a high standard of service excellence.
McDonald’s, part_time
Dec 2018 to Feb 2022